Manager, Operations - San Diego Information Resource Center

Your Role

The Information Resource Center (IRC) Manager is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC). The center connects members from both Blue Shield Promise and the San Diego community to resources and personalized services that foster community connections, address social needs, and keep people active, healthy and informed. The IRC Manager will report to the Senior Manager of Operations.

In this role you will manage the IRC Representatives and Community Health Advocate (CHA) assigned to the IRC. You will provide leadership and oversight of the team's roles and responsibilities such as providing care coordination for Blue Shield Promise members, participating in community events, and offering access to care and support services during field visits and at the IRC. In addition, you will work collaboratively with other leaders to manage the day-to-day operations and management of the IRC.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires at least 7 years of prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager

• Requires at least 5 years of Medi-Cal managed care experience

• Requires at least 3 years of experience developing, implementing, and evaluating care navigation, quality and cost of health care improvement programs

• Must have excellent oral and written communication skills with the ability to influence cross-functional teams, including interfacing with key internal and external stakeholders, health plan members, providers and the general public

• Must be a strong team player, action and solution oriented and have a sense of urgency to achieve goals

• Bilingual Spanish speaking, reading, and writing preferred

• Project management experience a plus

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