Senior Customer Experience Manager

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
The Digital Experience team is looking for a Sr. Customer Experience Manager that works cross-functionally to enhance the overall digital customer experience. As an integral part of the team, this role will contribute to creating the strategy and execution of email and on-site communication with existing MyPresidio customers.

Responsibilities include:

• Oversees customer experience initiatives, drives satisfaction, and manages cross-functional projects.
• Anticipate and adapt to changing business and market conditions
• Serve as the voice of the customer in strategy discussions with senior leadership
• Troubleshoot issues, handle complaints, and escalate with solution options
• Contribute to annual growth objectives
• Identify and support process improvement opportunities to meet company and customer expectations
• Leverage performance data to identify actionable insights and improvements
• Partner with leadership to address operational bottlenecks and trends
• Translate complex quantitative data into impactful recommendations
• Implement process improvements for operational excellence and scalability
• Use data to derive strategic insights and present recommendations to senior management
• Collaborate with cross-functional teams to drive program and process improvements
• Share insights to foster collaboration and innovation
• Provide timely updates on program performance and key metrics
• Troubleshoot and resolve operational/data challenges with clear communication and sustainable solutions

Required Skills and Professional Experience

• Bachelor's degree in business, communications or marketing
• 7-10+ years in digital or customer experience roles
• Exceptional problem-solving and critical thinking skills
• Results-oriented, detail-focused, and strong commercial/business insight
• Proven project management and process improvement experience
• Proficiency in MS Office and experience with Appcues (or similar tools)
• Exceptional communication, prioritization, and organizational skills
• Ability to work independently and as part of a team
• Strong computer skills, including CRM software and social media tools
• Data-driven, with experience structuring and interpreting data for strategic decisions
• Analytical mindset with a track record of measurable improvements
• Highly organized team player with a customer-centric attitude

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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