Business Banking Associate

Location

Job Description:

At Gate City Bank, we are committed to making the lives of our customers and communities better by living out our mission of creating a better way of life. As a mutual community bank, we've proudly served our region for more than 100 years with a focus on innovation, empowerment, and genuine customer care. Our team members are the heart of who we are - driven by our core values, dedicated to service, and inspired to make a meaningful difference every day. When you join Gate City Bank, you become part of a culture that values growth, collaboration, and giving back.

About the Role

The Business Banking Associate plays a key role in supporting Gate City Bank's Business Bankers by managing essential administrative, operational, and client support functions. This position helps ensure a smooth lending process, exceptional client experience, and strong compliance practices. From coordinating loan documentation to onboarding new customers, you will help keep our commercial banking operations running efficiently while building trusted relationships across our teams.

What You'll Do

• Serve as a primary point of contact for Business Bankers and commercial clients, handling administrative tasks, loan documentation, renewals, and portfolio management.

• Prepare, review, and process commercial loan documentation, including renewals and modifications.

• Coordinate with credit, legal, compliance, and loan operations teams to ensure timely, accurate loan closings.

• Monitor loan covenants, maturities, and compliance requirements; proactively follow up on exceptions.

• Lead onboarding for new commercial clients, including due diligence, KYC/AML documentation, and account setup.

• Assist in preparing credit packages, financial spreads, and portfolio reports.

• Support Business Bankers with client presentations, relationship reviews, and sales-related needs.

• Identify and recommend process improvements to enhance operational efficiency.

• Potentially manage a portfolio of existing commercial customers, ensuring strong service, accuracy, and compliance.

What We're Looking For

• Associate's or Bachelor's degree in Business, Finance, or a related field preferred.

• Minimum 2 years of banking experience, with demonstrated ability to manage complex workflows and meet deadlines in a fast-paced environment.

• Strong client service orientation and effective problem-solving skills.

• Familiarity with regulatory and compliance requirements (BSA/AML, OFAC) preferred.

• Excellent attention to detail, accuracy, and organizational skills.

• Strong written and verbal communication skills, with the ability to collaborate professionally across teams and with clients.

Why Join Gate City Bank?

At Gate City Bank, we believe in empowering our team members to grow, innovate, and make a difference. We offer a welcoming, values-driven environment, meaningful community involvement opportunities, and comprehensive benefits that support your wellbeing and success.

EOE/including Disability/Vets

Member FDIC