Assistant Property Manager

As a Highwoods Assistant Property Manager you will support the property management team managing approximately 2m square feet of Class A Commercial Office Hi-Rise and Mid-Rise Suburban buildings, retail and parking decks in North Raleigh, with hands-on customer service, including event coordination and operational assistance. This role assists with ensuring buildings are well-maintained and effectively run, in accordance with company policies, procedures and standards. Develop knowledge and skill in the areas of income/expense management and physical facilities management and customer relations while working with the assigned Manager. You'll represent Highwoods professionally to customers, vendors, and the public while championing efforts to enhance the customer journey and foster a customer-centric culture.

KEY RESPONSIBILITIES:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Assist with efforts to help drive customer retention and increase overall customer satisfaction.
• Help ensure the strong financial performance of the assets within the assigned portfolio.
• Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Review and code invoices and submit for approval.
• Assist with managing capital improvement projects as needed.
• Look for and offer recommendations to reduce operating expenses.
• Assist with negotiating and managing vendor contracts and managing vendor services on-site.
• Conduct regular property inspections to prevent problems/identify opportunities.
• Adhere to company, division and department policies and procedures and ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives.
• Assist with review and monitoring of daily work order report and weekly outstanding work order report.
• Initiate customer billings as needed.
• Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections.
• Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
• Review and understand leases related to assigned portfolio.
• Assist with coordinating customer projects and follow-up on customer work requests.
• Identify and implement procedures to minimize insurance risks.
• Responsible for the field activities associated with a property or portfolio of properties
• Field, track and respond to customer service requests in a timely and thorough manner
• Assist with Accounts Receivable as needed
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication

QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving.
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Flexibility and adaptability to changing priorities and environments.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications
• Knowledge of basic business practices
• Willingness to obtain North Carolina Real Estate License.

EDUCATION/EXPERIENCE:

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  Bachelor's degree preferred or an equivalent combination of education & experience will be considered.

  
  
• 2-4 years' experience in full service commercial property management highly desirable.
• Budgeting or other financial experience preferred.

Why Join Our Team

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection.

Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, stand, stoop, balance, walk, kneel, crouch, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required. Must be able to inspect all areas of the properties, including roof, and/or basement.

May occasionally lift, push, or pull up to 25 pounds.

This job description is intended to provide a general overview of essential responsibilities and requirements. It is not an exhaustive list of all duties, skills, or working conditions associated with the position.