Technical Trainer, CoCounsel Legal

Group: ONE PS Training Team, Professional Services, Corporates

Title: Technical Trainer, CoCounsel Legal

Location: Eagan, MN (Hybrid - Requires 3 days in office)

Job Description

Thomson Reuters ONE PS Training Team is seeking an energetic Technical Trainer to join our dynamic, global team. In this role, you'll deliver expert training to customers and partners, empowering them to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge CoCounsel Legal software. As part of a high-profile investment in advanced AI technology, you'll help customers unlock the full potential of generative AI in legal workflows-making a direct impact at the forefront of legal technology and shaping innovative customer experiences.

As a Technical Trainer, you will play a vital role in empowering customers and partners to maximize their use of CoCounsel Legal and other legal products. You will collaborate closely with the Lead Curriculum Designer, Principal Curriculum Designer, Learning Experience Designer, and Professional Services Consultants to help develop a comprehensive training program spanning product, adoption, and business transformation. In addition to delivering engaging training sessions, you'll help create and maintain high-quality training content in a variety of formats-including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams-ensuring that materials consistently reflect the latest product capabilities and drive impactful learning experiences.

If you're a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology.

About the Role

As a Technical Trainer, you will:

• Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve

• Deliver multiclient workshops and singleclient (dedicated) sessions, virtually or onsite at customer, partner, or company locations
• Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
• Cocreate and continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
• Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
• Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
• Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices
• Record time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travel
• Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)
• Work in-office at least three days per week as part of a hybrid schedule

About You

You're a fit for the role of Technical Trainer, if you have:

• Juris Doctorate (JD) with bar admission in at least one U.S. state (preferred)
• Minimum of 2 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 2 years as a practicing attorney handling compliance or transactional matters
• Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)
• Experience delivering live and virtual training to groups from ~10 to 50+ participants
• Practice designing and facilitating practical, hands-on learning activities that drive adoption
• Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience
• Excellent written and verbal communication; able to explain complex concepts clearly and simply
• Customer-centric mindset with measurable training impact
• Effectiveness working across a complex, matrixed organization to build alignment
• Experience leading cross-functional projects and delivering results on time
• Strong collaboration and independent work habits
• Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI-legal intersection
• Willingness to travel for onsite training as needed

#LI-D2E

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.