Business Analyst- PHM

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Overview

We are seeking a Population Health Management Consultant with specialized expertise in Behavioral Health to join our Business Analysis Department at eClinicalWorks. This role is critical in supporting our customers with the successful implementation of our Population Health Management (PHM) solutions, with a strong emphasis on behavioral health integration and care coordination. As part of our expanding PHM Consulting Team, you will serve as the subject matter expert for outpatient behavioral health management and 24-hour care settings, ensuring that our solutions meet the unique needs of behavioral health providers and organizations. Your insights will help shape workflows, optimize patient engagement strategies, and improve outcomes for populations requiring mental health and substance use disorder services.

The PHM Consultant will also work with the customer to establish a project plan that aligns with their strategic goals, help customize the product, process, and workflows as well as train end-users to successfully use the eClinicalWorks PHM solutions for their requirements. Each consultant will have their own list of projects and will be responsible for making sure that their clients receive any assistance required to successfully participate/satisfy the requirements of the selected Population Health Management initiatives. Occasional travel to customer sites will be required.

Responsibilities

• Assist in the implementation and adoption of Behavioral Health solutions with new and existing clients.
• Assist in the implementation of other Population Health Management solutions that a customer may opt for.
• Assist customer with implementing community based mental health concepts including group therapies.
• Understand and research any customer-specific requirements related to Residential Behavioral Health, Care Management in a 24-hour care setting and other similar areas.
• Understand and research any reporting requirements that may be needed and working with internal teams accordingly.
• Work with internal stakeholders in evaluating additional customer & industry requirements (Design and Development).
• Identify gaps in existing processes/workflow based on program requirements and help identify key system workflows and best practices.
• Develop strategic goals, objectives, and timelines for all Population health initiatives implemented by a customer.
• Create customized documents for system build and workflows.
• Educate customer on federal and state-specific reporting requirements.
• Develop training curriculum and work with eCW trainers to execute successful training sessions.
• Assist with the application/recognition process and other actions needed to achieve compliance with the programs identified.
• Assist with post-submission audit support when necessary.
• Educate and assist customer team(s) on improving product adoption/usage regularly after go-live.

Requirements

• Licensed Marriage and Family Therapist, Licensed Psychologist, Licensed Clinical Mental Health Counselor, or Licensed Clinical Social Worker.
• 2 years of experience with the implementation of an Electronic Health Record product in an ambulatory and/or acute care setting, either as a member of the clinical project team or as a clinical super-user.
• Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, and cultures and their history and origins.
• Familiarity with Population Health Management tracking as well as reporting tools.

Preferred Requirements

• Knowledge of managed care experience preferred.
• Inpatient experience highly preferred.
• Client-focused and willing to go beyond regular responsibilities to ensure a successful implementation.
• Show initiative and work on projects with minimal supervision.
• Understand customer limitations and suggest alternatives/workarounds.
• Knowledge on insurance reimbursement models is a plus.
• Familiarity with Population Health Management programs / initiatives such as ACO, PCMH, CCM, TCM, RPM, HEDIS, HCC, etc., is a plus.
• Excellent analytical, written, and oral communication skills.
• Ability to articulate facts and ideas clearly and concisely.
• Excellent customer service and interpersonal skills.

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.