Ram Commercial - Program Manager

The Commercial Vehicle (CV) Team Program Manager is responsible for leading and managing multiple strategic programs that support the conversion, quality, and customer experience of Stellantis' commercial vehicle portfolio in North America. This role will oversee the design, implementation, and administration of customer-facing and CV-specific tools, including the ConverTool Program, Q-Pro Qualification Program, and the CV Product Features Management.

The ideal candidate will possess strong program management and communication skills, technical acumen, and the ability to collaborate cross-functionally with internal teams and external partners to drive innovation, operational efficiency, and customer satisfaction.

Key Responsibilities:

ConverTool Program:

• Lead the integration of internal and external ICT systems to create a seamless ordering experience for commercial vehicle customers.
• Collaborate with IT, sales, and engineering teams to ensure system functionality and transparency.
• Drive continuous improvement in the commercial vehicle conversion process.

Q-Pro Qualification Program:

• Oversee the third-party certification process for external upfitters.
• Facilitate collaboration between Stellantis and upfitters to ensure alignment with quality and conversion standards.
• Manage program compliance and serve as a liaison for Q-Pro participants.

CV Product Features Management:

• Develop and author procedures to validate CV-specific content at vehicle assembly plants.
• Align processes with existing ICT tools for real-time reporting and tracking.
• Ensure robust CV standards are met prior to vehicle shipment to reduce field concerns.

Basic Qualifications:

• Bachelor's degree in Engineering, Business, or related field; Master's degree preferred.
• 5+ years of experience in program management, preferably in automotive or commercial vehicle sectors.
• Basic understanding of ICT systems integration and quality assurance processes.
• Excellent communication, leadership, and stakeholder management skills.
• Experience working with external partners and certification programs is a plus.

Preferred Qualifications:

• Familiarity with commercial vehicle conversion processes.
• Knowledge of automotive quality standards.
• Proficiency in project management tools and data reporting systems.
• Ability to manage multiple programs simultaneously in a fast-paced environment.