Sr. Technical Portfolio Solutions Program Manager

#CA-FT

Under the direction of the Manager, IT Portfolio Management, the Sr. Technical Portfolio Solutions Program Manager provides strategic leadership and advanced technical program management expertise for the planning, execution, and governance of the ServiceNow Strategic Portfolio Management (SPM) module and related enterprise portfolio processes.

The incumbent serves as a recognized enterprise wide subject matter expert in ServiceNow SPM and enterprise portfolio governance, responsible for technical oversight of the platform, lifecycle governance, demand intake, reporting, auditing, compliance monitoring, and process enablement. The position provides technical leadership to development teams, collaborates with cross-functional stakeholders, and safeguards the platform's long-term sustainability and ensures enterprise-wide compliance with established standards, policies, and procedures while aligning portfolio management practices with UC Davis Health's strategic objectives.

The role requires deep technical knowledge of ServiceNow, advanced program management skills, and the ability to operate with a high degree of autonomy. By bridging strategic program leadership with technical oversight, the incumbent ensures ServiceNow implementations are architecturally sound, sustainable, and deliver measurable business value to the IT Division and the institution as a whole.

Apply By Date: November 5, 2025 at 11:59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• ITIL v4 Certification
• Project Management Professional (PMP) Certification
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
• 8+ years of experience in IT project/program management, with at least 3 years in a technical leadership role
• 8+ years representing an organization system-wide, with proven experience leading enterprise-level, high-criticality initiatives
• 7+ years of progressively responsible experience in IT program or portfolio management
• Proven ability to draft technical requirements, configure/build in DEV environments, and manage change through ITIL-compliant processes
• Strong technical knowledge of ServiceNow modules (ITSM, ITOM, SPM, HRSD, or equivalent)
• Strong interdisciplinary knowledge of enterprise IT systems, integrations, and data governance.
• Ability to gather requirements, develop/configure solutions, and manage changes through ITIL processes.
• Ability to lead cross-functional technical teams and manage complex, multi-stakeholder initiatives
• Proficiency in technical documentation, system testing, and platform governance
• Strong interdisciplinary knowledge of IT ecosystems, including HR, Finance, Procurement, and clinical systems
• Expertise in enterprise portfolio governance, demand intake, lifecycle management, and compliance frameworks
• Ability to mentor staff, build organizational capacity, and lead thought leadership initiatives
• Strong analytical skills with experience developing dashboards, KPIs, and predictive analytics to support executive decision-making

Preferred Qualifications

• Program Management Professional (PgMP) Certification
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• Master's degree in Information Technology, Computer Science, or related discipline
• 10+ years of progressively responsible experience with ServiceNow and enterprise IT governance
• 10+ years of program/portfolio leadership experience in healthcare, higher education, or other complex enterprise environments
• Experience representing an organization in industry forums, governance groups, or professional associations
• Experience with ITIL and Agile
• Experience with enterprise architecture frameworks, cloud platforms, and data governance best practices
• Demonstrated success implementing enterprise portfolio governance models across multiple disciplines (IT, Finance, HR, Operations, Clinical)
• Knowledge of cybersecurity requirements and cloud-based integrations
• Recognized expertise in portfolio governance practices at a UC system or industry level
• Demonstrated ability to influence institutional policy and governance frameworks

Key Responsibilities

• 35% - Program and Platform Oversight
• 20% - Strategic Governance and Policy Alignment
• 20% - Mentorship, Leadership Development & External Collaboration
• 15% - Business Process Analysis & Enterprise Solutions
• 10% - Data Analytics & Reporting

Department Overview

The Portfolio Planning & Governance (PPG) division is a strategic function within the IT Office of the CIO (OCIO). PPG provides transparency, governance, and oversight of the IT project portfolio, ensuring initiatives align with organizational strategy, resources are allocated effectively, and decision-makers have access to accurate and timely portfolio information.

PPG is responsible for overseeing and maintaining the IT project portfolio across UC Davis Health. Core functions include:

* Overseeing the intake and planning of IT initiatives
* Monitoring portfolio health and visibility through reporting and analysis
* Partnering with the OCIO Leadership Cabinet and IT Division Portfolio Leaders to ensure alignment with business goals
* Supporting the OCIO with data-driven recommendations to inform prioritization and resource allocation

The mission of PPG is to provide the Office of the CIO with clear, timely, and comprehensive visibility into the IT portfolio, enabling effective oversight of project status and portfolio health to support informed decision-making and strategic alignment.

Department Specific Job Scope

This role provides strategic leadership for the implementation, optimization, and governance of ServiceNow Strategic Portfolio Management (SPM) as the enterprise platform for portfolio management, demand intake, and lifecycle tracking. Operating at the highest level of technical and programmatic expertise, the incumbent serves as the recognized subject matter expert (SME) in ServiceNow SPM and enterprise portfolio governance, responsible for defining standards, establishing best practices, and ensuring long-term sustainability of the platform.

The Sr. Technical Portfolio Solutions Program Manager provides leadership in portfolio governance that extends beyond ServiceNow SPM, integrating financial, clinical, research, and operational IT systems to ensure enterprise alignment. Leads initiatives that have significant institution-wide impact, driving modernization of portfolio planning and governance processes across the IT Division. This includes ensuring portfolio data integrity, enforcing compliance with governance policies, and enabling real-time, executive-level visibility into project and portfolio health. The role requires advanced judgment and decision-making to address complex challenges and influence outcomes at the enterprise level.

This role operates with a high degree of autonomy and is accountable for the technical and strategic success of IT portfolio management solutions at UC Davis Health. The outcomes of this position directly impact portfolio investments, annual IT initiatives, and IT and business stakeholders who rely on accurate portfolio data for operational and strategic decision-making.

POSITION INFORMATION

• Salary or Pay Range: $10,191.66 - $21,658.33
• Salary Frequency: Monthly
• Salary Grade: Grade 27
• UC Job Title: TCHL PROJECT MGT PROFL 5
• UC Job Code: 000523
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): M - F 8am-5pm
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks