Administrative Assistant - Pfleger Liver Institute

Under the general supervision of the Manager, the Patient Services Representative provides exceptional front desk and administrative support to ensure a smooth and efficient patient experience. This role includes welcoming patients, coordinating appointments, managing insurance verification, and facilitating accurate billing and documentation processes.

Key Responsibilities:

• 
  

  Greet and assist patients in person and by phone, delivering prompt and courteous service.

  
  
• 
  

  Pre-register and check in new patients, verifying and updating demographic and insurance information in Care Connect.

  
  
• 
  

  Assess new patients for insurance pre-certification and obtain required authorizations.

  
  
• 
  

  Prepare billing and medical record documents for patient visits.

  
  
• 
  

  Communicate effectively with back-office staff regarding patient needs, scheduling issues, and other concerns.

  
  
• 
  

  Collect and review charge documents daily for accuracy and completeness; submit to the billing office in a timely manner.

  
  
• 
  

  Process payments (cash, credit card, etc.), issue receipts, and make deposits to the finance office.

  
  
• 
  

  Schedule and manage patient appointments in Care Connect for assigned physicians and clinics.

  
  
• 
  

  Coordinate patient check-out, including arranging follow-up diagnostic studies and scheduling with other departments or offices.

  
  
• 
  

  Assist with collection and reporting of census and statistical data.

  
  
• 
  

  Schedule all outpatient clinic visits for physicians utilizing the multidisciplinary center.

  
  
• 
  

  Perform additional duties as assigned by the Supervisor or Manager.

• Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to use diplomacy and respect confidentiality in sensitive situations
• Skill in following through on assignments to completion
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
• Oral and written communication skills to convey information clearly to patients, faculty and staff
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groupin a professional, diplomatic and compassionate manner whether by phone or in person
• Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
• Ability to maintain confidentiality on patient and physician issues
• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
• Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills

• English/Spanish bilingual oral communication skills to conduct admission/registration interviews.
• Detailed knowledge of hospital admissions/registration procedures.
• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment.
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system.
• Experience with UCLA encounter registration system.
• Recent patient registration and appointment scheduling experience.
• Proficiency with Microsoft Word & PC and access database systems
• Experience in working in a medical clinic setting.