New

Practice Assistant Lead

Brigham and Women's Hospital
United States, Massachusetts, Boston
60 Fenwood Road (Show on map)
Oct 21, 2025
The Practice Assistant Lead for Infusion Services, in collaboration with the Practice Manager, is responsible for the overall management and operations of the Ambulatory Infusion Center at Brigham and Women's Hospital's Main Campus in Boston, 850 Boylston in Chestnut Hill, and Faulkner Hospital. Reporting to the Practice Manager, the Practice Assistant Lead has direct oversight of patient scheduling, working alongside administrative staff such as front desk and scheduling staff. The Practice Assistant Lead will support the Clinics daily operations, patient flow, referral, and specialty pharmacy medication coordination. The Practice Assistant Lead is an integral part of implementing BWH and BWFH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians, peers, and staff to create a positive culture and work environment while achieving service excellence for our patients. We are seeking a highly self-motivated individual who thrives in a fast-paced environment, demonstrates initiative, and consistently delivers results with minimal supervision. We value team members who are proactive, dependable, and eager to contribute beyond their assigned tasks, ensuring the success of both the team and the organization. The responsibilities of this position are broad, generally including operational duties, patient throughput and scheduling. Specific responsibilities as follows: Patient scheduling and billing processes for department. This includes management of the Referral Workqueue for scheduling patient appointments, routine audit of patient appointments to ensure adequacy, and optimization of department schedule. Partnership with Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments. Back up to provide hands-on-support to clinics' front desk functions such as checking in patients, checking out patients, other functions as needed directed by Practice Manager. These requests will be planned. Support Practice Manager in training and orientation of new team members. Lead initiatives to create high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment. Work alongside Practice Manager on development and implementation of process improvement initiatives and new projects. Demonstrates knowledge and promotes administrative and employee policies. Professional individual with strong communication and interpersonal skills. Demonstrate independent judgment within the scope of this position, while maintaining effective relations with others. All other duties, as assigned. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.