New

Patient Service Coordinator III

Massachusetts General Hospital
United States, Massachusetts, Boston
66 Blossom Street (Show on map)
Oct 21, 2025
Provide support and information to providers to resolve complex administrative patient issues. Serve as a resource for patients regarding HMO, Managed Care, and third-party insurance plans, including referral processes. Act as the first point of contact for patients, addressing inquiries, offering guidance, and coordinating communication with providers. Maintain patient confidentiality and privacy in accordance with HIPAA guidelines. Coordinate scheduling for consultations, follow-up visits, diagnostic testing, and procedures. Track and manage referrals for appointments and follow-up care. Provide cross-coverage for other staff within the Pulmonary Division during absences, vacations, or workflow fluctuations. Schedule post-discharge follow-up visits with appropriate providers. Manage patient records, prior authorizations, and insurance documentation in compliance with institutional policies. Monitor and manage incoming faxes and related documentation. Scan documents into electronic medical records and upload imaging disks to the system. Assist with training and orientation of new staff, where applicable. Perform additional tasks to support patient flow and enhance service quality. Other Duties as assigned. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.