Customer Support / Analyst

Description

Position Overview

Leidos is seeking a highly motivated Customer Support / Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer site in Langley, Virginia. This role offers a unique opportunity to apply your technical expertise in support of Department of Defense (DoD) interoperability initiatives. The ideal candidate will be well-versed in the iSMART process and toolset, providing critical assistance to users across acquisition programs and other mission areas.

Primary Responsibilities

• User Support & Help Desk Operations Deliver technical assistance to iSMART users, including acquisition program personnel, by responding to inquiries and troubleshooting issues related to the government-designated software tool.

• Data Maintenance & Standards Integration Maintain and update toolset reference data to align with current MIL-STD baselines. This includes incorporating Interface Change Proposals (ICPs) approved by the Joint Multi-TDL Configuration Control Board (JMTCCB).

• Research & Documentation Development Conduct research and compile information to produce Background Papers, staff studies, Talking Papers, and presentation materials as directed by government stakeholders.

Basic Qualifications

Education: Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) and 2 years of relevant experience. Additional years of experience may be considered in lieu of degree.

SQL Server Experience: Minimum of 2 years working with Microsoft SQL Server.

Certification: Current Security+ certification.

iSMART Expertise: At least 4 years of experience with the iSMART process and associated tools.

TDL & MIL-STD Knowledge: Minimum 1 year of experience with Tactical Data Link (TDL) networks and familiarity with relevant military standards (e.g., MIL-STD 3011, 6011, 6016, 6017, 6020, 6040, 188-220, 2045-47001).

Security Clearance: Preferred: Favorably completed Tier 1 (T1) investigation; Desired: Tier 3 / Secret clearance.

This role is ideal for candidates passionate about national defense, interoperability standards, and technical support. If you thrive in a mission-driven environment and enjoy solving complex challenges, we encourage you to apply.

EIO2024

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.