Guest Services Representative

Guest Services St Mary

Full Time

86551BR

Job Summary

Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative's primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening Services Representatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening Services Representative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $34.50 - $43.06 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

Identify the minimum skills, knowledge and abilities required to competently perform the job duties. Please complete this section in bullet form and include suggested minimum years of related experience, e.g., "Previous experience in healthcare or health insurance environment required (usually 3-5 years)" or "Five to seven years project management experience". This section should include the required educational background, work experience, skills, knowledge and abilities. These qualifications will be included in the job posting and will be used to screen applicants. Flexibility statement below is required for all Medical Center positions.

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.
• Flexibility to orient and work at all UCSF Health locations
• Able to provide wheelchair and walking escort service for patients
• Ability to tolerate exposure to patients with various outward manifestations of illness or injury
• Strong decision making, problem solving positive attitude
• Must choose to remain positive and support department and hospital leadership and initiatives
• Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
• Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
• At least 2 years of related experience, preferably in a healthcare setting

Preferred Qualifications

• Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
• Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
• Bachelor's degree in related area and / or equivalent experience / training.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

009251 HOSP BLANK AST 3

Job Category

Allied Health

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

St. Mary's

Work Style

Fully On-Site

Shift

Days, Evenings, Weekends, Variable

Shift Length

8 Hours