Client Service and Quality Assurance Officer

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the seventh consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Position Summary

The Quality Assurance Officer is responsible for ensuring the accuracy, completeness, and compliance of new account onboarding processes across the Bank. The role reviews client files, required documentation, and data entry within the account opening platform to verify adherence to internal policies, regulatory requirements (such as KYC/AML), and quality standards. The QA Officer collaborates closely with front line teams, operations, and compliance to identify discrepancies, provide feedback, and recommend process enhancements.

Candidates for this role must have strong communication skills, be enthusiastic, technologically savvy, able to recognize small errors by having high attention to detail. Willing to exceed our internal white glove experience. They must adopt and live our core principles and display actions reflecting "One Team" principles daily.

Responsibilities:

• Conduct quality control of client's new accounts' documentation to ensure it conforms to the bank's policies and procedures.
• Ability to work independently while reviewing accounts.
• Always maintain the confidentiality of the Bank and its clients.
• Utilize the most current bank technology and encourage banking teams to adapt to the technology offered.
• Responsible for compiling work with comprehensive referencing with reviewing accounts which must be acceptable for review by examiners.
• Recommend changes and upgrades of internal audit procedures while working with bankers based on research and findings during the QA process.
• Verify the banking teams to ensure they provide the required documentation for the entities and check to ensure the information matches to the paperwork and bank systems.
• Verify the banking teams to ensure they provide Background Checks, Identification and other applicable documentation for all Individuals/Owners.
• Verify the completeness of required bank issued forms and ensure all signatures are captured.

• Compose a summary of the daily assigned accounts by the Quality Assurance team. This includes the total number of accounts reviewed and errors found at the end of the day.
• Special projects as required.
• Able to commute to Manhattan NY
• Reporting duties: Begin learning to prepare custom reporting for senior executives as needed including a summary of the Quality Assurance findings regarding team errors and volume of accounts.

Qualifications:

• College Degree or equivalent work experience with bank account opening/reviewing.
• Ability to interact effectively and tactfully with all Bank personnel from other departments in person, over the telephone, and over email.
• Proficient knowledge of Microsoft Outlook, Word, Excel, and Microsoft Edge
• Excellent oral and written communication skills.
• Must be an organized, independent, and detail-minded individual
• Highly detail-oriented
• Knowledge of KYC/BSA/Anti-money laundering regulations.
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.

Desired:

• Participated in the Peapack Private Bank & Trust Internship Program is preferred.
• Previous experience using Vikar systems and Excel.
• Prior experience with Silverlake and Xperience systems using Jack Henry & Associates software.
• Previous experience with creating custom designed reports to satisfy business needs.
• At least one year's worth of experience working in the banking industry.

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $75,302 to $90,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.