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Parts Manager II

Thompson Tractor Company, Inc.
United States, Alabama, Birmingham
Oct 20, 2025
Description

The Parts Manager II is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company.



  • Coach and direct Parts Department employees
  • Monitor, improve, and maintain employee performance
  • Assign jobs to counter and shipping personnel as needed
  • Effectively handle customer objections and concerns
  • Maintain proper dialog with customer and inform customer of any potential problems or delays
  • Monitor customer satisfaction and employee morale and take steps to improve both when necessary
  • Minimize customer downtime by offering multiple options
  • Effectively communicate with company personnel
  • Manage and maintain inventory
  • Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds
  • Ensure parts personnel understand and are on track with their projected career path and training requirements

Qualifications
Education
Bachelors (preferred)
High School or Equivalent (required)
Experience
Two (2) years working with sourcing and stocking aftermarket parts. Preferred experience will have a specific focus on class 8 truck industry. EPG experience a plus. Class 8 OEM Truck Experience a plus. Other industry parts experience a plus. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Skills
  • Leadership (required)
  • Written Communication (required)
  • Verbal Communication (required)
  • Team Building (required)
  • Relationship Building (required)
  • Organizational (required)
  • Collaboration (required)
  • Microsoft Office (required)
  • Customer Service (required)
  • Computer (required)


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
    For further information, please review the Know Your Rights notice from the Department of Labor.
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