Sr. Manager, Professional Services

We are seeking a dynamic and experienced Senior Manager to lead a high-performing team of Technical Integration Consultants and Developers. This role is responsible for delivering complex, enterprise-grade integrations for ONESOURCE Global Trade and Legal Tracker solutions across a global client base. The ideal candidate will bring strong leadership, technical expertise, and a passion for driving operational excellence in integration delivery.

In this opportunity for the Senior Manager role you will:

• Lead, mentor, and develop a global team of integration consultants and developers.
• Oversee the end-to-end delivery of technical integrations, ensuring high quality, on-time execution, and client satisfaction.
• Collaborate with cross-functional teams including Product, Engineering, Customer Success, and Sales to align integration strategies with business goals.
• Drive continuous improvement in integration methodologies, tools, and best practices.
• Manage resource planning, project prioritization, and workload balancing across the team.
• Serve as an escalation point for complex integration challenges and client issues.
• Ensure compliance with data security, privacy, and regulatory requirements in all integration work.
• Monitor and report on key performance indicators (KPIs) related to integration delivery and team performance.

You're a fit for the Senior Manager role of if you have:

• Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred).
• 8+ years of experience in technical integration, software development, or related roles.
• 3+ years of experience in a people management or leadership role.
• Proven experience delivering integrations for enterprise platforms such as ONESOURCE Global Trade and Legal Tracker (or similar legal operations platforms).
• Strong understanding of APIs, data mapping, middleware, and integration frameworks.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in a global, matrixed environment is a plus.

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What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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