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Certified Pharmacy Technician: Cottage Health (Santa Barbara, CA)

Clearway Health
United States, California, Santa Barbara
Oct 20, 2025
Welcome to Clearway Health- a recognized Great Place to Work and destination organization! We arean award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. AtClearwayHealth, we take great pride in our High Five! Values to provide best in class experiences for ouremployees, ourclients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about ourcompany, culture,people, andcareers. POSITION SUMMARY: We're looking for a certified pharmacy technician who's ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Liaison, you'll play a pivotal role as the bridge between patients and pharmacists, taking a hands-on approach to ensure exceptional care. In this role, your pharmacy background will allow you to support patients with complex therapies while also enabling our clinical teams to deliver outstanding results. You'll combine customer service excellence with a deep understanding of pharmacy operations, helping reshape the patient experience while contributing directly to the growth and success of our specialty pharmacy-and to the health system's overall performance. Working with specialty patients and their medications requires the same dedication and precision as managing high-value accounts: it's about cultivating trust, delivering consistent support, and driving meaningful outcomes. This isn't just a job-it's an opportunity to make a measurable impact on patient lives and business excellence at the same time. ESSENTIAL RESPONSIBILITIES/DUTIES: Enroll eligible patients into Clearway Health's specialty pharmacy program and meet set enrollment targets. Retain patients through consistent follow-up, refill coordination, and proactive adherence checkins. Navigate electronic health records (EPIC) to support prior authorizations, clinical documentation, and communications. Build and maintain trusted relationships with patients, caregivers, and clinical providers. Serve as a pharmacy point-of-contact for clinic teams, resolving issues and triaging patient needs. Participate in performance reporting and workflow optimization initiatives. Train and mentor new team members in clinic-based liaison responsibilities. EDUCATION: High School Diploma or GED required; higher education preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: State registration as a pharmacy technician (CA) National pharmacy technician certification (PTCB or ExCPT). EXPERIENCE: Minimum 2+ years of direct pharmacy experience KNOWLEDGE AND SKILLS: Strong verbal and written communication. Excellent interpersonal and customer service skills. Ability to multi-task and prioritize in a fast-paced clinical setting. Culturally competent and empathetic toward diverse patient populations. Proficient in Microsoft Office (Excel, Word, Outlook) and EMR/pharmacy platforms. Strong problem-solving and independent decision-making skills. Additional preferred qualifications: Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Knowledge of prior authorization request process to third party payors. Familiarity with 340B drug program and ACO hospital models. Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems. SPECIAL WORKING CONDITIONS (ON-CALL, TRAVEL, SHIFT, COVERAGE): Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay. This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current hourly range for this position is $29.62/hour - $35.00/hour. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.