medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
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Description
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This position will function at the front desk of Springfield Dental. Requires a mix of greeting patients, coordinating all dental appointments and maintaining accurate dental records. Handling dental insurance and dental payments and using effective communication skills to inquire and resolve issues. Incorporate technology for scheduling, telephone use and balance with personal interactions.
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Examples of Duties
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Patient Receiving and Registration 70%
1. Greet and communicate with patient
2. Answer and make phone calls
3. Schedule, cancel, reschedule appointments using electronic computer systems
4. Maintain accurate patient demographic information
5. Manage all patient appointments
6. Collect accurate patient insurance information
7. Collect and manage dental payments accurately
8. Understand and educate dental insurance/s and sliding fee scales to patients and providers
9. Assist patient with filling out required paperwork
10. Coordinate language services for interpretation, when needed
11. Serve as the liaison with dental staff
12. Inform patients of organization procedures and policies
13. Maintain office supplies
14. Prepare outgoing mail
15. Maintain patient confidentiality and HIPAA compliance
Team Lead Duties 20%
1. Serves as lead and trainer for all front desk duties and responsibilities
2. Serves as a resource for scanning and indexing in dental charts
3. Coordinate front desk lunches and breaks
4. Serve as contact for front desk operations
5. Ensure front end of the day are balanced and batches are closed
6. Ensure each month end close is completed timely
7. Manage and coordinate housekeeping and office supply inventory
Administrative 10%
1. Assist with elevating complaints timely to immediate super.
2. Enter patient complaints using the risk management application.
3. Assist with dental prior authorizations
4. Assist with management and processing of DCFS consents and scheduling
5. Maintain compliant and accurate time off and time worked entries
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Qualifications
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CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. Any one or any combination totaling two (2) years (24 months), from the categories below:
- College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
1. Knowledge of medical terminology.
2. Knowledge of medical records and operating procedures.
3. Knowledge of medical laboratory and x-ray, billing, and admissions procedures.
4. Knowledge of computer systems and clinic forms.
5. Knowledge of automated admissions and/or billing systems.
6. Skill in maintaining detailed records.
7. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.
8. Oral and written communication skills
9. Organization skills, including time management and workflow.
10. Skill in adapting and working under pressure and amid interruptions.
11. Skill in explaining rules, policies, and their interpretations.
12. Ability to use a medical dictionary.
13. Data entry ability with great attention to detail.
14. Ability to supervise, train, lead and direct the work of others.
15. Ability to add, subtract, work with percentages, and perform cash transactions effectively.
16. Ability to establish and maintain working relationships with medical staff.
17. Ability to keep patient data confidential.
18. Ability to use independent judgment and resolve problems quickly.
19. Ability to identify work priorities and follow them to complete daily tasks.
20. Ability to be stable and maintain cooperative working relationships with clerical and professional staff.
CONDITION OF EMPLOYMENT Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
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Supplemental Information
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If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.
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SIU Medicine
$18.15 - $19.97 Hourly
Oct 20, 2025