Associate II, Customer Service

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate II supporting US Customer Service, you will provide professional and efficient customer service to Alcon customers, consumers, sales force, and internal Alcon departments by processing incoming orders, returns, credits, disputes, inquiries, product promotions, and other transactions.

Job duties will include:

• Support digital transformation through promotion of digital tools and digital services.
• Proactively promote effortless customer experiences through collaboration with customers and internal stakeholders.
• Additional tasks include research, examine and analyze dashboards, detailed product information, prepare detailed correspondence, special projects as assigned, and mentoring new team members.
• Must be able to collaborate within a highly dynamic and ever-evolving team ecosystem.
• Must be able to quickly respond to changes in the job such as changes in processes and procedures, incorporating new product line knowledge, and professionally working in the grey to handle sensitive occurrences.

Perform account management activities including, but not limited to:

• Creating & processing product returns
• Issuing & processing Corrective transactions
• Perform order management activities including, but not limited to:
• Purchase order processing: EDI, telephone, fax, automated orders
• Handle shipping issues
• Answering inbound calls from customers, and various other internal departments
• Case initiation and resolution
• Making outbound calls to customers, and various other internal departments
• Perform product management activities
• CCA must have general knowledge of the surgical product line
• Consignment Management

WHAT YOU'LL BRING TO ALCON:

• High School Diploma
• 3 years of relevant experience
• The ability to fluently read, write, understand and communicate in English

How you can thrive at Alcon:

• Benefit from working in a highly collaborative environment.
• Join Alcon's mission to provide premier, innovative solutions to improve sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Relocation assistance: No
• Sponsorship available: No

Alcon Careers

See your impact at alcon.com/careers

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ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.