New Student Advisor

Position Title:

Job Description:

POSITION SUMMARY
The New Student Advisor supports new students in successfully transitioning to the college. This role is essential in guiding students through the initial stages of their academic journey, including onboarding and orientation, placement, registration, and early academic advising and planning. The New Student Advisor serves as a primary point of contact for students from the point of application through their first semester advising, providing personalized support and ensuring they are connected to the appropriate resources and services. By fostering a welcoming and inclusive environment, the advisor helps students build confidence, understand college expectations, and establish a strong foundation for long-term success.

ESSENTIAL JOB DUTIES AND KEY RESPONISBILIES
1. Provide academic advising for new, continuing, and undecided students; assist with identifying the educational options appropriate for the stated goal, assist with the interpretation of the placement test scores, and support coursework selection for transfer planning; access self-service resources in the student portal.
2. Provide academic advising and transfer planning for all academic programs via groups, walk-in or appointments for students completing New Student Advising; or, via virtual coaching utilizing online technologies and platforms. Assist students with building and updating course schedules and academic plan based on course availability to ensure student are retained and persist.
3. Conduct outreach to ensure students complete key onboarding milestones and are prepared for their first semester, including placement, orientation, advising, and course registration.
4. Collaborating with Enrollment Management to supporting processes related to academic program changes, academic planning, completing related documents for Financial Aid.
5. Collaborate with Enrollment Management and Academic Affairs to support unique student circumstance that require special permissions to enroll in courses; serve as generalists providing pathway coaching through completion of student goals; and/or assisting with referral to an academic or faculty advisor.
6. Collaborate with Advisors, Records and/or Academic Department Chairs/Deans when conducting unofficial transcript reviews for course planning, as needed.
7. Participating in regular academic/curriculum update and trainings to support student planning. Supporting students in academic and transfer planning with foundational understanding of General Education Core Curriculum, Illinois Articulation, Initiative (IAI). Articulation agreements and transfer tools and technology.
8. Develop success strategies to support student goals; ensure seamless referral to faculty and/or academic advisors for students with a declared concentration; appropriately refer students to other special population support resource area and/ or program. Responsible for documenting educational planning, appeals, transfer intent and other pertinent information for case management documentation.
9. Provide comprehensive pathway coaching in collaboration with Disability Services to support the unique needs of students with disabilities (Section 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008) during their first year of transition.
10. Identify current and potential academic needs; refer students to appropriate campus resources for additional assistance. Provide updates/reports to leadership regarding student progress (i.e. Navigate, or other advising technology)
11. Maintain student files and records in academic advising software; document all pertinent student information and update notes in the designated software regarding changes to student status. Utilize data for strategic comprehensive reporting and communication campaigns.
12. Interpret and explain college and District policies and procedures; participate in preparation of orientations; present academic information to new students and parents/family during orientation,
13. Assist in recruitment of potential students providing information and coaching regarding general academic requirements for specific degree/certificate program; describe courses; and disseminate information regarding enrollment procedures.
14. Maintain thorough daily, weekly, and semester records/logs concerning students to compile appropriate narrative statistical enrollment, retention, and matriculation reports.
15. Other duties as assigned.

MINIMUM QUALIFICATIONS
1. Bachelor s degree.
2. Two (2) years of experience in a higher education student services environment; or supplemented by two (2) years of related experience in a higher education environment.
3. Knowledge of academic and occupational programs, articulation agreements, transfer guides, assessment and academic career advisement.
4. Self-directed with the ability to work independently within changing deadlines.
5. Knowledge regarding Financial aid processes
6. Ability to analyze and address the educational and personal needs of students.
7. Proficient with computers and database related software.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Master's degree in related discipline.
2. Demonstrated experience working with diverse student populations, case management approach to student support and experience working with undecided or exploration students.
3. Colleague, Workday, degree audit and retention planning database experience.
4. English and Spanish verbal and written communication proficiency.
5. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Normal office physical demands.
2. Ability to travel and work between campus locations and to and from community events.

WORKING CONDITIONS
1. Duties are performed indoors in the usual office environment.
2. Occasional travel between campuses and flexibility including some weekend and evening hours required.

BENEFITS

Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time:

Union (If Applicable):

Scheduled Hours: