Medical Assistant- Patient Assistance Line-10652

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

* Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

* Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

* Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

* Achieving excellence through continuous quality assurance, innovation and professional development.

* Using resources judiciously and effectively.

The Medical Assistant - Patient Assistant Line plays a critical role in supporting the Stout Street Clinic's integrated healthcare team by managing incoming calls, scheduling appointments, coordinating communications, and ensuring timely follow-up for clients seeking medical services. This position requires a strong medical background, excellent communication skills, and the ability to work collaboratively and stay focused in a fast-paced clinical environment.

Working closely with providers, medical assistants, and other departments, this position ensures compassionate, trauma-informed, and culturally responsive client interactions while maintaining compliance with HIPAA and organizational standards.

This position will also work within a multi-disciplinary healthcare team to provide patient care and perform administrative and laboratory duties in support of clinic operations. This role includes taking vital signs, assisting with examinations and procedures, maintaining patient records, and ensuring effective patient flow to support the delivery of high-quality healthcare services.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Serve as the first point of contact for clients, patients, and vendors, providing a professional, trauma-informed, and culturally responsive experience.
• Manage incoming phone calls, task box assignments, and route communications accurately to appropriate departments.
• Schedule medical appointments and assist clients with questions regarding services and resources.
• Monitor and return voicemails from the Patient Assistant Line in a timely and professional manner.
• Process and complete tasks for all clinic suites to ensure seamless communication between teams.
• Accurately enter client data into the electronic health record (EHR) and practice management systems.
• Demonstrate continued learning and competency in the use of EHR and other software platforms.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Facilitate communication between clients, providers, and internal departments to support integrated, wrap-around care.
• Provide crisis intervention and de-escalation support when needed, applying trauma-informed techniques and situational awareness.
• Assist clients in navigating Coalition services and community resources, ensuring connection to appropriate care and social support.
• Maintain a clean, organized, and welcoming workspace that reflects the Coalition's values of dignity and inclusiveness.
• Perform general office tasks including mail sorting, faxing, copying, and data entry.
• Demonstrate professional, respectful, and confidential work practices that align with the Coalition's mission and values.
• Assist healthcare providers in delivering direct patient care, including taking vital signs and conducting patient assessments.
• Communicate significant clinical information to healthcare professionals as necessary.
• Maintain a professional, confidential, and trauma-informed work environment.
• Collaborate with multi-disciplinary healthcare teams, including medical assistants, providers, behavioral health professionals, dental staff, pharmacists, and patient navigators.
• Perform patient check-ins and manage workflow to ensure efficient use of clinic resources.
• Obtain specimens and perform laboratory tests, such as urinalysis, glucose checks, and hematocrits.
• Conduct venipuncture and prepare blood specimens for transport.
• Administer immunizations per clinic protocols and document them in the Colorado Immunization Information System (CIIS).
• Contact patients for follow-up on missed appointments and chronic care management.
• Answer patient assistance calls and appropriately direct inquiries.
• Schedule patient appointments, X-rays, and special studies as needed.
• Process requests for the disclosure of protected health information while ensuring HIPAA compliance.
• Maintain health records, including archiving, scanning, and indexing documents.
• Access and utilize external health databases to support care coordination.
• Assist with administrative tasks such as data entry, faxing, copying, and maintaining clinic files.
• Support providers and nurses during examinations and procedures.
• Follow departmental policies, including quality improvement, infection control, and patient safety guidelines.
• Report patient or staff incidents appropriately in SafetyZone.
• Participate in continuing education, training, and professional development activities.
• Engage in team-based quality improvement initiatives.
• Work evening or weekend shifts as required.
• Collaborate with community partners to support patient needs.
• Contribute to process improvement and clinic growth initiatives.
• Perform other duties as assigned.

Qualifications Summary

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant, Emergency Medical Technician, or Certified Nursing Assistant program preferred.
• Certification in basic life support (CPR).
• Bi-lingual English/Spanish preferred.

$20.64 - $24.28 an hour

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.