New

Bilingual Member Services Representative - Remote

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Long Beach
Oct 19, 2025
Remote - but must live within CA, AZ, NM, NV or TX Position Overview We are seeking a compassionate and customer-focused Member Services Representative to serve as an advocate and primary point of contact for our members. This role is responsible for addressing inquiries related to benefits, eligibility, referrals, claims, and other aspects of health plan services. The ideal candidate will deliver superior customer service while maintaining professionalism and cultural sensitivity. Key Responsibilities * Respond to member questions and concerns via phone, email, and other channels * Provide accurate information regarding benefits, eligibility, referrals, and claims * Ensure member satisfaction through timely and empathetic support * Maintain confidentiality and adhere to HIPAA and organizational standards * Collaborate with internal departments to resolve member issues efficiently * Document interactions and outcomes in the system accurately Required Qualifications * Minimum 2 years of call center experience * Bilingual fluency (written and verbal) in Korean, Mandarin, Cantonese, or Vietnamese is required * Strong customer service and communication skills * Ability to work independently and manage multiple priorities * High attention to detail and organizational skills Preferred Qualifications * Previous experience working with a health plan or healthcare organization * Familiarity with member services, claims, or benefits administration If you are passionate about helping others and thrive in a fast-paced, service-oriented environment, we encourage you to apply! #westpriority25 Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.