New 
Clinical Experience Manager - Radiologist
 Microsoft | |
 United States, Massachusetts, Burlington | |
 Oct 19, 2025 | |
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OverviewThere has never been a more exciting and pivotal time to work in healthcare at Microsoft. Our Health & Life Sciences Solutions organization is an interdisciplinary team of product managers, designers, engineers, and medical professionals who are designing, developing and deploying next-generation, AI-infused healthcare solutions for healthcare organizations. The candidate for this role will be driven by their passion for both healthcare and AI, and a desire to make a bigger global impact with their clinical expertise, by applying their knowledge to support the development of AI-led Diagnostic healthcare solutions to drive positive outcomes. We are seeking individuals with deep, hands-on experience in the end-to-end radiologist workflow -- including worklist prioritization, context setting and study interpretation, reporting, clinical guidelines alignment and clinical decision-making, as well as quality assurance. Candidates will have firsthand knowledge of the day-to-day challenges faced by radiologists. As a Clinical Experience Manager - Radiologist, you will be an integral member of a team within HLS Solutions that is working to reimagine the Radiologist experience, and help enrich their workflow with innovative, healthcare-oriented AI-led solutions. As a Clinical Subject Matter Expert, you'll strive to ensure clinical excellence in every aspect of product design and delivery and leading projects critical to the product's success. Using your clinical expertise, you will also help develop guidelines, requirements and benchmarks for our AI research teams and application product management teams. You'll also play an integral role in driving customer obsession in the product organization. You'll work closely with customers and the Product team to triage customer feedback, provide clinical context, and concisely communicate actionable product feedback to relevant internal teams -- improving customer satisfaction and further propelling our Diagnostics solutions to produce valuable outcomes for the radiologist community. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponsibilities: We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert for our cross-functional teams. Candidates should be able to translate radiologist pain points into actionable product insights, help shape and guide AI model development, and help understand how AI can be intelligently infused into each step of the radiologist's workflow to enhance efficiency, accuracy, and patient outcomes. Responsibilities include: Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/requirements and benchmark definition, test and improve model outputs, help assess model drift, provide clinical annotation and feedback to enhance model quality Customer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users and their feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio. Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team. Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations. Coordinate priorities and work direction across the Clinical SME team Embody our culture and values. | |