Mobile Integrated Health Captain - EMS

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Mobile Integrated Health Captain

Emergency Medical Services

Hourly Pay Range: $35.60 - $53.40

Closing Date October 29, 2025, or upon receipt of the first 50 application submissions

Job Summary: The MIH Captain is the leader of the MIH program, responsible for overseeing a multidisciplinary outreach team that delivers care to individuals experiencing substance use disorder and other issues. The primary objective is to coordinate and guide field operations of the clinicians ensuring that clients receive timely, compassionate, and integrated care and to provide clinical oversight and collaborate with community partners. This position is currently grant funded.

Essential Responsibilities:

• Supervise day-to-day operations of the MIH outreach team. Coordinate schedules and staffing of clinicians and social worker. Ensure the team is properly equipped, trained, and maintaining education requirements. Lead team meetings and case reviews to discuss client progress.
• Lead and conduct engagement visits with individuals experiencing substance use disorder, behavioral health crises, high EMS utilization, and unmet social determinants of health. Build rapport and assess immediate needs in homes, shelters, or street settings.
• Analyze data trends and outcomes to assess program effectiveness, support continuous quality improvement projects, and guide strategic decision-making to grow the team and its impact in Milwaukee County. Identify service gaps and recommend program enhancements.
• Participate in case reviews, planning meetings, and debriefs with paramedics, public health professionals, and behavioral health partners. Contribute to coordinated care strategies with hospitals, community resources, DHHS, etc... Represent the team in community initiatives.
• Thoroughly document entire client encounters consistent with expectations of Milwaukee County OEM-EMS. Maintain documentation of encounters, assessments, referrals, and outcomes while tracking key performance indicators for program evaluation
• Maintain records, ensure compliance with State, County, and Office policy, and support grant and program documentation efforts.

Minimum Requirements:

• Current resident of the State of Wisconsin at the time of application.
• Valid Wisconsin driver's license maintained throughout employment.
• High School Diploma or GED equivalent
• At least three (3) years of EMS experience working with populations impacted by Substance Abuse Disorders (SUD), Behavioral Health Crises or related field.
• At least one (1) year of experience in a leadership or supervisory role
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets, IMAGETREND, Zoll X-Series, medical equipment.
• Current Wisconsin EMT-Paramedic License
• Community Paramedic Certification (or completion within 12 months of hire)
• Available and willing to work, day and evening shifts.
• Able to lift/carry and push/pull up to 100 lbs.
• ACLS, PALS, and BLS certifications at time of application

Preferred Qualifications:

• NREMT-Paramedic Certification
• CEVO/EVOC Certifications

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PG NR 27

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.