Retail PSSR

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, La Vergne
Dec 06, 2025
Parts & Service Sales Representative ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO Job Profile: The Parts & Service Sales Representative establishes and maintains customer relationships, assists in maintenance management and selling parts and services (other than machines) that meet customer needs. Works independently and supports sales and delivery when needed along with other departments throughout the organization. RESPONSIBILITIES Inspect Customer equipment and provide customer with proper documentation of undercarriage reports/measurements. Document Customer contacts and Territory Management Strategy. Maintain adequate product knowledge of equipment and Allied products. Research equipment, parts, or Allied products to meet specialized customer requirements. Responds to Customer inquiries regarding equipment and Allied products in a timely manner. Support Sales staff demonstration and Sales agreements. WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. BASIC REQUIREMENTS High School diploma or equivalent. 5 years dealership experience preferred. Must be able to communicate effectively with Customers, Co-workers, Vendors or Managers related to job functions. Demonstrate proficiency in providing excellence in customer service and representing Thompson Machinery in a professional manner. Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software. Must be able to communicate via email effectively and efficiently (MS Office 365, CRM, Service Link etc.). Maintain valid driver's license from the State of personal residence and comply with corporate driving policy. WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Dec 11, 2025 11:44 AM