HR Operations Analyst II - Technical Writer

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

This is a defined-term position and will end on December 31st, 2026

About the Role:

This role focuses on editorial governance, knowledge article management, work instruction development, and AI-driven content enhancement to ensure the quality and accuracy of internal documentation. Responsibilities include reviewing, editing, and refining content such as Knowledge Articles (KAs), SharePoint materials, and other critical resources to uphold consistency, clarity, and adherence to organizational guidelines.

Additionally, the role involves creating and updating work instructions and supporting AI chat capabilities by maintaining content alignment with company standards. This position requires strong attention to detail, collaboration with subject matter experts, and the ability to improve editorial processes for greater efficiency and effectiveness.

Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows hybrid work model, requiring employees to be in our local office three days per week.

Relocation
Relocation assistance is not available for this position at this time.

VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Your Responsibilities Include:

1. Editorial Governance and Knowledge Article Management:

• Review, edit, and format various internal documents, including KAs and SharePoint content, ensuring grammatical precision, clarity, and adherence to company standards.
• Maintain high editorial standards by implementing consistency in style, tone, and formatting across all documentation.
• Work independently to identify and correct errors, ensuring quality without frequent intervention from document authors.
• Manage the KA lifecycle, including creation, review, approval, publication, and retirement, ensuring content remains current and relevant.
• Collaborate with content owners to ensure KAs are accurate, searchable, and aligned with user needs and organizational policies.
• Monitor KA usage metrics and feedback to identify opportunities for improvement and content optimization.

2. Work Instruction Development & Process Documentation:

• Develop comprehensive work instructions, providing clear and structured guidance to users.
• Review and refine existing process documents, enhancing readability, usability, and effectiveness.
• Ensure instructions are detailed, accurate, and aligned with operational best practices.
• Collaborate with process owners and subject matter experts to verify accuracy and completeness.
• Implement standardized formats for documentation, ensuring consistency across organizational resources.

3. Collaboration with Stakeholders & Content Authors:

• Work closely with subject matter experts to understand technical content and document requirements.
• Provide constructive editorial feedback, ensuring clarity, consistency, and logical flow.
• Establish a structured process for managing editorial revisions, categorized as:




• Editorial Quality Updates (grammar, punctuation, clarity)
• Content Change Requests (procedural changes, technical updates)

4. Quality Assurance & Compliance:

• Lead initiatives to maintain high-quality, error-free documentation that enhances company credibility.
• Establish and refine editorial review processes to improve efficiency and reduce document revisions.
• Ensure compliance with internal guidelines and external audit requirements, mitigating documentation errors that could impact company reputation.

5. AI Chat Enhancement & Knowledge Management:

• Contribute to the development and refinement of AI-driven chat capabilities, ensuring accuracy and clarity in AI-generated responses.
• Review, edit, and optimize AI-generated scripts, responses, and knowledge articles to ensure linguistic precision and user-friendliness.
• Collaborate with AI development teams to enhance conversational AI performance and maintain alignment with internal knowledge management standards.
• Conduct periodic testing and evaluation of AI interactions, identifying areas for improvement in content accuracy and clarity.

6. Training & Documentation Support:

• Provide training and guidance to internal teams on best practices for document creation, editing, and AI content management.
• Serve as a primary resource for inquiries related to documentation formatting, editorial standards, and process improvements.

RequiredQualifications:

• Experience:




• Minimum of 2-3 years of experience in technical writing, document editing, or knowledge management.
• Prior experience with process documentation, AI-driven chat systems, or SharePoint content management is a plus.




• Skills:




• Exceptional command of English grammar, punctuation, and editorial standards.
• Strong proficiency in Microsoft Office Suite, SharePoint, or equivalent document management platforms.
• Familiarity with AI chat platforms or conversational AI tools is beneficial.
• Ability to manage multiple projects efficiently, working both independently and collaboratively.
• Excellent attention to detail, organization, and process-driven thinking.
• Understanding of industry standards for documentation, knowledge management, and editorial best practices.




• Education:




• Bachelor's degree in English, Communications, Technical Writing, or a related field preferred.

Key Attributes:

• Attention to Detail: Ability to maintain precision in documentation and AI-generated content.
• Communication Skills: Strong ability to articulate editorial feedback constructively.
• Process-Oriented Mindset: Commitment to refining workflows for improved efficiency.
• Problem-Solving: Capability to identify challenges and implement effective solutions.
• Technology Proficiency: Comfort with AI tools and digital content management systems, contributing to their enhancement through quality content governance.

Requisition ID:613998

Minimum Salary: $61000

Maximum Salary: $115900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.