Guest Services Agent

Sugarbush Resort
United States, Vermont, Richmond
Oct 08, 2025
Seasonal (Seasonal) RESORT OVERVIEW: Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. POSITION SUMMARY: Sugarbush is looking for a friendly individual to operate Guest Services desk at Lincoln Peak or Mt Ellen. The Guest Services Agent is responsible for providing the guests with accurate information on all resort services, programs, and events, as well as snow conditions and terrain/lift availability. They will direct guests to desired programs and services, handle complaints, process reports of lost/found or stolen personal property. Sharing thorough knowledge of the Resort with unflappable demeanor and a genuine concern for the guest is essential. This is a full or part time position that requires weekend and holiday shifts with a starting wage of $20/hour. RESPONSIBILITIES: Tasks constantly vary depending on conditions, crowds and events at the Resort. Contact with guests is of the utmost importance and must be open-minded, friendly, empathetic and thoughtful. Desk staff may ask for assistance of mountain ambassador volunteer, and, if available, will need to set-up and oversee the task being performed by the ambassador. Position is responsible for providing Desk Staff 2 with updated information and task list in writing, weekly, to facilitate coverage for Desk Staff 1 days off. To impart current and accurate operational status (conditions and lift/terrain availability) and resort information on events and programs to the guests. Must stay informed about services/procedures of all departments and capable of seeking answers to provide guests with accurate information. Processing Lost/Found and Damaged/Stolen guest property claims. Responsible for responding to all voice-mail and e-mail messages daily. Responsible for relaying emergency messages to dispatch for posting, and for providing Desk Staff 2 with updated information specific to the day and location. Maintaining current and accurate information records for easy access by other staff. Maintaining guest-friendly condition of workspace and safe access to the outside kiosk. Posting signs, banners and posters as needed to inform guests, keeping signage current and removing them when outdated. QUALIFICATIONS: Must be a minimum of 18 years of age. Must have a minimum of a high school diploma or equivalent, BA/BS preferred. A valid Driver's License and an acceptable driving record. Position requires familiarity with the ski industry. Knowledge of Sugarbush Resort and the Mad River Valley will be helpful. Service industry experience in dealing with public. Person must have a sense of empathy for the guests, a sense of caring for the success of the resort, ability to make decisions after analyzing verbal/body language and specific situations. Have a fair-minded, confident, polite, friendly, and intelligent approach towards guests and fellow staff. Person must enjoy constant challenge, be calm and friendly under pressure, and be willing to cooperate as a team member with other staff and departments when supervisor requests help. Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.