Publishing Sales & Operations Manager

• Collaborate with editorial and marketing teams to align publishing schedules with sales and promotional strategies.
• Provide market insights to inform product development, pricing, and positioning. Support the lifecycle of published products-from launch planning to end-of-life decisions-based on performance data and customer feedback.
• Ensure metadata, product listings, and distribution details are accurate and optimized across platforms.
• Develop and execute sales strategies across wholesale, retail, and direct-to-consumer channels. Proactively build and manage relationships with key partners - including wholesalers, distributors, resellers, and major clients - by establishing regular check-ins, maintaining consistent communication, and ensuring timely follow-up to support strategic goals.
• Identify and pursue new sales opportunities to expand reach and revenue. Collaborate with Leadership, Marketing, and Finance to evaluate pricing, negotiate contracts, and analyze performance metrics. Oversee daily operations of a customer-facing team, ensuring high-quality, responsive service.
• Coach and support staff to improve performance and customer satisfaction. Ensure continuity of service by stepping in during peak periods, escalated needs, or staff absences, maintaining high standards of customer experience and operational flow.
• Serve as primary liaison with warehouse teams for fulfillment, inventory, and issue resolution. Forecast and optimize inventory using historical sales data and market trends to ensure availability while minimizing excess stock.
• Streamline fulfillment workflows to improve accuracy and reduce delays.
• Partner on the development of strategic plans for Boys Town Press marketing, sales, and operations. Research and evaluate new revenue streams, including, but not limited to, licensing, digital products, subscriptions, special market sales, and strategic partnerships.
• Lead assessment of new business opportunities aligned with Boys Town Press's mission and growth goals.
• Monitor and report on KPIs to inform decisions and drive continuous improvement.
• Align sales, marketing, service, and fulfillment initiatives across departments. Lead planning sessions and cross-functional projects; provide regular updates to stakeholders on progress and performance.

• Strong understanding of sales channels, inventory management, and customer service operations.
• Excellent communication, analytical, and project management skills.
• Strong relationship-building and stakeholder management skills.
• Comfort with technology, including proficiency in Excel, web-based systems, and other technologies.

• Bachelor's degree in Business, Sales, Communications, Publishing, or a related field required.
• Minimum five years of experience in sales, operations, or customer service management required.
• Proven supervisory experience with a track record of team development and performance improvement required.

• Experience with CRM systems, inventory, order/shipping platforms, ecommerce and project management tools preferred.
• Familiarity with publishing workflows preferred.
• Direct publishing experience strongly preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.