Customer Service Representative

An Amazing Career Opportunity foraCustomer Service Representative!!

Location:Rochester, NY (US) andNazareth, PA (US)

Job ID: 40283

Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order entry, checking production, order acknowledgement, shipping & invoice documents). Based in the United States, he/ she will be the primary interfaces between both the sales team and customer with other internal functions to ensure smooth and accurate transfer of the information to customers.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.Check us out here:www.hidglobal.comandhttps://youtu.be/23km5H4K9Eo

Identification Technologies (IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID's Identification Technologies powers the trusted identities of the world's people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As ourCustomer Service Representative, you'll support HID's successby:

• Entering purchase orders into the order process flow.
• Handling of RMA process in coordination with Sales & Customers.
• Responsibility for order confirmation within 5 "open" days whenever possible and / or informing the Customers of delays, etc.
• Coordinating the shipment of customer orders and sample requests
• Managing customer printing & encoding schemes.
• Following up Customer's credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
• Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
• Following up order flows in coordination with production planning and material supply.
• Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
• Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
• Participating in continuous improvement of ERP database.
• Following adequate training to acquire the necessary knowledge of our products.

YourExperienceand Background include:

• Relevant business education or equivalent qualification
• Minimum 3 to 5 years' experience in Customer services or related position.
• Ability to effectively communicate in the English language verbally and in writing.
• Knowledge of additional languages, particularly Spanish, is beneficial.
• Customer minded.
• Ability to perform multiple tasks simultaneously.
• Ability to function effectively in stressful situations.
• Ability to work independently, with other areas of the company as well as acting as solid team player.
• Ability to clearly and effectively communicate with customers by telephone and in written communication.
• Good planning, organizational, and follow-up skills.
• Ability to take initiatives.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary in the United States is $51,000 to $65,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal