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Operations Lead Specialist

MFS Investment Management
life insurance, flexible benefit account, 401(k)
United States, Massachusetts, Boston
Oct 03, 2025
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures. THE ROLE The Operations Lead Specialist supports the Legal, Compliance, Enterprise Risk Management (LCERM) Director and LCERM Division focusing on project and other technical and operational support needed to carry out their responsibilities. This role will focus on being the audit liaison and identifying, addressing, and reporting on the support provided by the LCERM Operations team. The LCERM Lead Specialist will train junior members of the department. Facilitates key communications in a consistently professional, efficient and effective manner. WHAT YOU WILL DO Collaborate with cross-functional teams, providing advice on process improvement opportunities across the LCERM Division. Appraise implementation of tools within LCERM to streamline new or existing practices. Work with Senior members of the Division collaborating with gap review of processes and creating and maintaining process and procedure documentation. Evaluate the effectiveness of controls through the application of knowledge of technical and business processes and internal control systems. Work with members of LCERM on departmental matters as needed (such as budgeting process, audit liaison and technology). Execute additional duties and responsibilities as needed, including supporting various other LCERM operations work streams, meeting planning and preparation. Support strategic planning of the Intranet sites owned by the LCERM Division. Provide widespread support to LCERM and assist with ad-hoc tasks and special projects. WHAT WE ARE LOOKING FOR Bachelor's degree or equivalent, 5-6+ years of experience. Internal audit or risk and control experience. Proven track record of collaborating in a fast-paced environment with cross-functional groups to set objectives and produce meaningful results, successfully managing multiple deadlines. Strong experience in developing, implementing, and using technology solutions. Demonstrated ability to work independently with minimum guidance. Ability to solve complex problems and move projects forward by gaining support needed from others while working in a cross-functional role. Excellent communication skills, both verbal and written, and the ability to liaise with senior management, peers, and other team members. Flexible and adaptable, Excellent analytical skills, with high sensitivity to details and quality as well as excellent problem-solving. Initiative-taking and able to identify issues, risks, and potential liabilities in order to report these matters to partner teams. Advanced knowledge of Microsoft Office Suite. #LI-JN1 #LI-HYBRID At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others. What we offer: Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more Life & Disability Benefits: Company-paid basic life insurance and short-term disability Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting. If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance. MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.