Senior Engineer, Systems Engineering

Job Purpose

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The Senior Platform Engineer is responsible for creating and maintaining the core automation services within ICE's infrastructure. This role will be a combination of hands-on work and assisting in setting new standards via automated tooling. A successful candidate will understand the complete software development lifecycle and have a proven track record of building infrastructure and automation platforms, mentoring other engineers, and educating infrastructure staff. Additionally, the Senior Platform Engineer performs root cause analysis of problems, selects, develops, and implements automations tools and actively participates in deep technical discussions.

Responsibilities

• Assist in the design, planning and implementation of Ansible Automation Platform and Windows servers solutions
• Develop and support the CI/CD pipeline used to enable the development efforts on Ansible Automation Platform
• Build and maintain automation scripts in Python, PowerShell, and Ansible
• Create code in Ansible to manage server configurations
• Assist in maintaining and improving our Windows and Linux build infrastructures
• Create and deploy packages using RPMs and NuGet packages
• Respond to and assist in production operations in a 24/7 environment
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

• Degree in engineering discipline or equivalent experience in Systems Engineering
• 4+ years of experience with Ansible Automation Platform or AWX
• 2+ years of experience with Kubernetes
• 7+ years of experience Windows Server 2016 - 2025
• 2+ years of experience with CI/CD pipelines
• 5+ years of experience with Windows Server OS deployment
• Expert level experience with Ansible and PowerShell
• Intermediate level experience with Python
• Build automation and configuration management
• Horizontal and vertical scaling for performance and high availability
• Top-tier analytics and problem solving
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources
• Fluent speaking, reading, and writing in English

Desired Knowledge and Experience

• 1+ years of experience with Chocolatey
• 1+ years of experience with GitHub Actions
• 1+ years of experience with GitHub Enterprise SCM
• 1+ years of experience with OpenShift Container Platform
• 1+ years of experience with ArgoCD
• 1+ years of experience with Tanium Patch
• 1+ years of experience with Windows/Linux OS deployment with Foreman