PPM Practice Lead, Retail AV

Zones
life insurance, paid time off, sick time, 401(k)
United States, Illinois, Chicago
Oct 22, 2025
Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The PPM Practice Lead, Retail AV position is a rewarding opportunity to work with one of the leading IT companies in the world. You will be responsible for executing the comprehensive Go-To-Market strategy across Retail Specific OEM's and Publishers, Audio Visual (AV) and Supply Chain Distributors. You will build and continuously improve upon our partner relationships, cultivate additional revenue opportunities, and collaborate with our Sales and Technical sales leaders. You will be responsible for aggregate revenue growth, margin, and profitability objectives, in addition to all other key performance metrics for PPM. You will drive the extended Zones team to execution with highly competitive strategies. What you'll do as the PPM Practice Lead, Retail AV: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. This role requires up to 10% travel Lead best in class Go-To-Market strategies across Retail Specific OEM's and Software, Audio Visual (AV) and Supply Chain Distributors across key vertical markets: Retail / Quick-serve Restaurants (QSR), Enterprise, Mid-Market, and SMB sales segments. Oversee and strengthen all channel relationships, including Managed/Strategic Partners, OEMs, and Software Publishers Maximize vendor exposure and growth/profitability via VIR and MDF In collaboration with Marketing, develop both internal and external Marketing programs to drive performance in these categories Work with Sales leadership to ensure we have the right partners to support our customers in this segment Manage certifications and authorization/status with key OEM partners Work with Sales Enablement to develop and implement ongoing Sales Enablement that is aligned with this category Supply Chain Distributors, working with Supply Chain leadership Logistics support (just-in-time delivery, warehousing, kitting) Inventory management Technical support and value-added services Global sourcing and supply chain coordination Develop both direct and indirect relationships with partners Partner with Solutions and Delivery Work with Service delivery to ensure we have service support for all Retail/QSR and PRO AV solutions. Field Service Delivery TSC Services Partner with the Solutions Architect organization to ensure we have pre-sales support for both Retail/QSR and AV solutions. Achieve aggregate revenue and profitability growth objectives for all categories of responsibility Drive customer acquisition and development through Zones channels (SMB, Mid-Market, Enterprise, Retail), utilizing Zones Marketing vehicles Drive margin-enhancing programs within the Sales organization (Deal Registration, Promotional offers/discounts, and Bid Pricing programs) Ensure Directors and Category Managers are properly enabling Sales organization Achieve aggregate Partner Contribution (PC) goals for all categories of responsibility Ensure that marketing plans support category growth strategies (by sales segment / vertical market) Oversee the execution of marketing plans and campaigns to secure Sales-enabling investments. Partner closely with Marketing on activities to drive demand and branding of Zones in the Retail/QSR/Pro AV segments Oversee all continuous improvement programs, including gap plans as necessary to achieve PC targets when/if shortfalls are projected Responsible for key financial metrics and category assets: YTD, QTD and MTD financial results for the category and each individual partner that makes up the category Management of marketing projects and activities as part of the revenue recognition cycle Develop and share performance metrics for this category by partner, solution, and sales segment Inventory Management Application of incentives to the business across categories consistent with Zones strategy Ensure we follow the Zones established inventory policies Serve as a thought leader for all categories of responsibility Leverage expertise to ensure organization continues to enhance their knowledge of industry trends and respond appropriately to changing industry dynamics Establish/Improve cross-departmental relationships to drive efficiency and collaboration Lead development of new Zones strategies in response to industry evolution Understand Zones' competitors' capabilities and be able to articulate those capabilities pertaining to tools, automation, services, pricing, and solutions What you will bring to the team: BA/BS in Business Marketing, IT, or a related field (Advanced degree preferred) 10+ years required of experience in product management or product marketing of Retail/AV products and services to small, medium, and large organizations Knowledge of the IT reseller environment and familiarity with the mechanics of partner marketing programs: special pricing; deal registration, and related rebates Experience working with Retail/QSR and mobility, kiosk, Point-of-sale, and other Retail solution sets A solid understanding of AV solutions and a history of creating highly successful product marketing programs and business plans A working knowledge of sales processes and selling techniques for the SMB, Mid-Market, Enterprise, and Retail segments Demonstrated ability to develop and nurture relationships across all levels of an organization Exceptional verbal and written communication skills with the ability to address large and diverse audiences Qualified Candidates can expect a salary range of $100,000-120,000 #LI-KS1 Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.