Global Sales Support Director, Retail

Job Title: Global Sales Support Director, Retail

Synonymous Business Title (s): Program Director - Sales

Overview:

We are seeking an experienced and dynamic Director to lead our Retail Global Sales Support team, consisting of Senior Analysts within the broader Supply Chain Advisory Organization. The Director will act as a pivotal figure in guiding demo strategies, ensuring alignment with business objectives, and driving innovation in retail supply chain solutions. The ideal candidate will possess exceptional leadership qualities, strategic vision, and a robust blend of technical, business, and communication skills.

Scope:

• Leadership of a team of Senior Analysts to develop demos, proof of concepts (POCs), and conference room pilots (CRPs) specifically for retail sector clients.
• Drive solution capabilities to meet the complex needs of prospects and customers in the retail industry.
• Maintain a culture of excellence and innovation within the team, ensuring high-quality delivery and continuous improvement of demo assets.

What You'll Do:

• Serve as the primary liaison for Pre-Sales teams within the retail function, overseeing demo strategies that align with business objectives and customer needs.
• Manage the pipeline of demo requests, prioritizing and allocating resources effectively to meet project deadlines and business requirements.
• Develop and implement resource planning strategies to optimize team productivity and efficiency, fostering continuous skill development through training programs.
• Lead project planning efforts to deliver high-quality demo builds tailored to specific retail customer needs.
• Collaborate with cross-functional teams, including Product Management, Product Development, and Go-To-Market, ensuring demos reflect the latest product capabilities and market trends.
• Direct the configuration and maintenance of demo environments to highlight key capabilities within the retail supply chain sector.
• Guide the preparation of data models, business scenarios, and user flows aligned with retail-specific use cases, supporting POCs and CRPs with effective configuration and troubleshooting.
• Monitor, evaluate, and continuously enhance the quality, effectiveness, and scalability of demo assets and processes, encouraging documentation and knowledge sharing.
• Provide leadership, mentorship, and performance management to foster a culture of collaboration, innovation, and excellence.

What We Are Looking For:

• 7+ years of experience in Sales Support, Supply Chain, Consulting, or related fields.
• Proven track record of delivering high-impact demos and proof of concepts (POCs).
• Experience in supply chain software and tools, especially within the retail sector (e.g., SAP, Oracle, Blue Yonder).
• Proven success in leading global teams and projects to successful implementation.
• Strong analytical, data modeling, and configuration skills.
• Outstanding verbal and written communication skills.
• Experience in SaaS environments preferred.

#LI-MH1

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The salary range for this position is $152,311 to $197,689.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.