Lead IT&S Technician - Executive Technology (Onsite)

Overview: Serve as a key escalation point and mentor within the Executive Technology team, providing hands-on technical expertise and white-glove support for senior leaders. Lead efforts to resolve complex issues, improve processes, and ensure a seamless executive technology experience.

Job Description

Leads and coordinates IT software and hardware maintenance, including implementation of new and updated software modules. Collaborates with leadership to prioritize work and ensure departmental staffing needs are met. Works closely with other staff to meet service level deliverables.

Job Responsibility

1.Mentors and guides junior level technicians, providing technical expertise, feedback and support on assigned projects.
2.Oversees basic to moderately complex IT projects, assist in coordinating schedules, maintaining support documentation, and presentation of deliverables.
3.Lead service line operational development, contributing to continuous improvement and innovation in IT services.
4.Investigates complex technical issues involving applications, systems, and infrastructure, identifies root causes and implements solutions.
5.Identify and escalate urgent situations, ensuring timely resolution.
6.Leads disaster recovery planning and execution, including backup/recovery drills. Ensure systems are protected and recoverable.
7.Stay current with system(s) information, changes and updates. Shares knowledge within the team.
8.Provides hands-on support training to executive end users.
9.Performs related duties as required.
10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

*Associate's Degree required, or equivalent combination of education and related experience, required.
*5-7 years of relevant experience, required.

Additional Requirements:

* Performs other duties as assigned.

* Ability to travel to other sites based on executive needs (mileage reimbursement provided).

* On-call availability required.

Preferred Skills:

* Experience with Microsoft Teams, Zoom, and enterprise collaboration tools.

* Ability to troubleshoot and resolve hardware, software, and endpoint issues across Windows, macOS, Android, and iOS platforms.

* Experience supporting senior executives or high-profile users, with a customer-first mindset and the ability to provide white-glove service.

* Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure and navigate complex technology challenges.

* Proven ability to mentor and develop team members, fostering a culture of accountability, innovation, and continuous learning.

* Strong communication and interpersonal skills, with the ability to interact effectively with both technical teams and executive stakeholders.

* Comfortable working in a fast-paced, high-expectation environment with the flexibility to adapt to changing business needs.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).