| The IT Service Desk Analyst delivers exceptional customer service in a fast-paced, high-volume environment by promptly handling Service Desk calls, emails, requests, and instant messages in line with Enterprise service standards. In this role, you'll focus on maintaining efficiency, professionalism, and exceeding customer expectations through clear communication and meticulous documentation using our service management tools. |
WHAT WE CAN OFFER YOU:
- Hourly Wage: $22.75 - $25.00, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
- Schedule: 9:00 AM - 5:30 PM Central Time. Training Schedule: 8:00 AM - 4:30 PM Central Time for the first month.
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WHAT YOU'LL DO:
Exceptional Customer Service: Respond promptly to Service Desk calls, emails, requests, and chat sessions, ensuring a high standard of support that aligns with enterprise I/S service requirements.
Detailed Ticket Management: Use our ticketing system to accurately record and track all interactions, supporting efficient monitoring, resolution, and escalation of issues across mainframe, distributed systems, networks, workstations, applications, and voice and data technologies.
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WHAT YOU'LL BRING:
Service Desk Expertise: Leverage your experience in Service Desk operations to handle calls, emails, requests, and chat sessions with a high level of accuracy and attention to detail, ensuring exceptional customer service at every interaction.
Troubleshooting and Support: Deliver comprehensive troubleshooting support to internal and external stakeholders across computer systems, networks, and production management to ensure timely and effective issue resolution.
Accurate Ticket Management: Keep thorough records by entering all interactions into the ticketing system, regularly reviewing tickets for updates, and maintaining effective communication with business partners as needed.
Continuous Learning: Stay current on the company's business functions, operational processes, and systems, while keeping up with industry trends and technological advancements.
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PREFERRED:
Service Desk Process Expertise: Bring your proficiency in Service Desk processes and procedures, along with a strong understanding of business partner workflows and terminology, to ensure smooth and effective support.
Technical Infrastructure Knowledge: Possess comprehensive knowledge of infrastructure components and business unit applications, including mainframes, distributed systems, microcomputers, and networks.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa
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Mutual of Omaha
paid holidays, 401(k), remote work
Aug 06, 2025