New

Specialist, IT Support

Southwire Company, LLC
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, El Paso
7811 Hoover Avenue (Show on map)
Aug 06, 2025
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what'spossible? Job Summary The IT System Specialist will be an integral part of the ITS Infrastructure team supporting the Southwire enterprise systems and users. The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with backgrounds in IT. It will also be required to travel when needed for SAP Go lives, acquisitions, site closures, etc. This position will cover several manufacturing locations and might require occasional travel. Key Responsibilities Work with IT, plant personnel, and 3rd party on installation of IT/OT equipment. Support Connected Factory in the plants and perform functions related to push to print systems andequipment, visual displays and testing equipment for product quality sampling Providing IT assistance to staff and customers Attend Staff and client meetings as required. Train end-users on hardware functionality and software programs. Resolve incidents and service requests in a timely manner. Other responsibilities as assigned. Required Education & Experience Minimum Education Level: High School Diploma Years of Experience: 5+ years Field of Expertise: IT support Preferred Education & Experience Minimum Education Level: Associates Specialized Degree: IT related Years of Experience:8+ years Preferred Skills, Licenses, & Certificates:* Experience in troubleshooting Dell Latitude and Precision model PCs, Zebra label printers, mobile computers, and other IT end user devices Experience working in Operation center Experience with Network configuration and troubleshooting. Strong technical acumen and computer skills required. Highly motivated, results-driven self-starter with good organizational skills, keen focus on details, proven ability to meet tight deadlines and to perform in a fast-paced environment with a high level of accuracy. Excellent communication, presentation, and interpersonal skills Always maintain a high level of courteous customer service Great communication skills, positive attitude, and expert troubleshooting. Experience with Audio Visual equipment, setup and support Ability to work with cross functional teams including co-ordination with server, network, field technicians, end users , customer and project managers. Flexibility to work extended hours as required to meet deadlines. Availability for 24/7 on-call duty on a rotational basis Spans of Control Reports To (Supervisor Title): Manager, IT /OT Operations Does this role Manage Southwire Team Members: No Scope: Multiple Locations Travel Travel: International % of Time: Up to 25% Workplace Setting: In Office / On Site (4+ days a week) Physical Requirements Carrying/Lifting % Time10 Standing % Time 25 Sitting % Time 35 Walking % Time 30 Working Conditions Office Laboratory Plant Floor Overtime, Weekends, & Holiday Heights/Elevated Platforms Dust/Fumes/Gases/Chemicals Loud Noise Equipment Competencies Nimble Learning Customer Focus Plans and Aligns Collaborates Balances Stakeholders Action Oriented Skills Benefits We Offer: 401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.