New

Medical Billing Customer Service Rep-Remote

Vaco
$18.00 - $19.00 / hr
United States, Florida, Tampa
Aug 06, 2025
The Medical Billing CSR is responsible for timely and accurate follow up and resolution of all unpaid patient balances. Responds to a high volume of patient calls generated from self-pay statements, analyzes self-pay balances to determine patient responsibility, obtains and enters accurate insurance information, establishes payment plans, processes patient payments, research non-collectible accounts for the collection agency. Initiates self-pay collection calls to patient's ongoing basis. Acts as a billing representative to collect and resolve patient issues related to financial information on patient accounts, mainly for financial issues that could be one of the determining factors for the patient being seen that day. Essential Functions, Duties, Responsibilities: All other duties assigned, reports, projects, ETC Follows HIPAA guidelines in handling patient information. Answer incoming calls from patients, physicians offices and insurances Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Reviewing open accounts for collection efforts. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Making outbound collection calls in a professional manner while keeping and improving customer relations. Set up payment arrangements if needed/applicable When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc. Answers calls from the billing loop. Handles concerns or questions from patients to resolve claims and payments issues. Be friendly with unhappy patients and satisfy their requirements or their queries. Report concerns to Quality department as necessary. Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute All other duties as assigned Meet all metrics and KPI's Knowledge, Skills, Abilities: Must have knowledge of insurance guidelines and requirements Must be able to work with minimal supervision and still meet goals, metrics, and deadlines Should be able to handle multiple tasks under strict deadlines Must be customer-service focused, organized, and have extreme attention to detail Must have effective and excellent interpersonal skills, verbal, and written communication skills. Must pay attention to detail with an eye for accuracy. Ability to interact with patients in a pleasant, calm, and polite manner and a pleasing personality with excellent interpersonal skill. Meet the expectations of our internal and external customers in providing excellent service Enjoy working as part of a team Well-presented, polite, and tactful Required Qualifications: High School Diploma or GED equivalent Knowledge of CPT/ICD 10 Must demonstrate an understanding of explanation of benefits & reimbursement payment practices including deductibles, co-insurance, and contractual discounts. 3 plus years prior medical billing experience or equivalent Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.