New

AV Support Associate

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Aug 06, 2025
Description The AV Support Associate L1 is an entry-level, hands-on support role focusing on the maintenance and operation of AV systems and video conferencing platforms in a fast-paced office environment. Working closely with AV team members, this position helps ensure conference rooms are ready for daily meetings, supports internal events, and provides frontline troubleshooting and customer service. This role is ideal for someone looking to grow in the AV/IT field, with a passion for technology and a service-oriented mindset. Training and mentorship will be provided. AV Operations & Technical Support * Perform daily checks of all conference rooms to ensure AV systems are working. * Provide basic troubleshooting for AV issues and escalate complex problems to team members. * Support setup and cleanup of meetings and events, including connecting displays, microphones, and video conferencing gear. * Help maintain and organize AV equipment, cables, and inventory. * Learn to identify common AV issues and understand basic audio-visual signal paths. * Shadow and assist team members during high-profile events and executive meetings. Client Support & Event Assistance * Assist with on-site assistance during internal meetings and events. * Act as a friendly and responsive point of contact for AV related questions. * Maintain a helpful and professional presence when supporting end users, escalating when needed. * Communicate event related AV issues promptly to team members and leaders. Systems, Communication & Workflow * Log, update, and close support tickets using ServiceNow. * Follow documented processes for AV checks, issue resolution, and event support. * Maintain a clear line of communication with the AV team, leadership, and other support departments. * Learn and support conferencing platforms like Zoom, Microsoft Teams, and Webex. * Participate in team meetings and training sessions to build AV knowledge and skills. Skills Troubleshooting, audiovisual, Customer service, Technical support, CISCO, AV codec, Hardware support, Video conferencing, Cabling, Installation, Audio, Polycom Top Skills Details Troubleshooting,audiovisual,Customer service,Technical support,CISCO,AV codec Additional Skills & Qualifications Professional Skills & Physical Requirements * Effective communication and customer service skills. * Positive, team-oriented attitude with a willingness to learn and grow. * Ability to lift and move up to 40 lbs. * Comfortable walking, standing, or bending for extended periods. * Flexibility to support early morning, evening, or occasional weekend events if needed. * Familiarity with power tools and installation related tasks. Soft Skills * Eagerness to learn AV systems and processes. * Strong attention to detail and a proactive approach to problem solving. * Reliable and punctual, with strong organizational habits. * Works well independently and as part of a team. * Able to follow instructions, ask questions, and seek clarification when needed. Experience Level Expert Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Aug 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.