HR Shared Services Center Advisor II - Recognition, Events & Wellness

Overview

To serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications
• Analyze and interpret a range of moderately complex issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding moderately complex SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Participate in user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause/impact of moderately complex errors/omissions
• Assist in the development and implementation of policies, procedures, programs, to improve processes and reduce errors
• Perform on-going quality control to ensure efficiency and accuracy of basic processes and procedures
• Perform research and partner with senior staff to provide recommendations for process improvements
• Perform other duties as assigned

Qualifications

• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Ability to work independently and in a team environment
• Working knowledge of various Human Resource issues, services, and systems
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Advanced customer service focus and relationship management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills
• Experience in human capital management systems
• Working knowledge of Navy Federal products, services, programs, policies and procedures

Desired Qualifications

• Experience in human capital management systems
• Working knowledge of Navy Federal products, services, programs, policies, and procedures
• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

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