Senior Manager, Data Analytics & Field Operations

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Consolidated Communications is rapidly expanding its world-class fiber internet service across a 20+ state footprint. We are a legacy-rich technology company with a 125-year history of innovation and service. As we scale, data-driven insights are foundational to our transformation.

As a leader at Consolidated Communications, you'll be part of a mission-driven organization shaping the future of broadband. You'll contribute to high-impact work, lead a talented team, and drive meaningful results in a company where innovation and customer connection are at the core.

We are seeking a strategic and hands-on Manager of Data Analytics to lead a team of analysts supporting our Field Operations team. This role will drive the development and execution of analytical solutions that uncover business insights, improve customer outcomes, and streamline operational performance.

• Lead a high-performing team of analysts by setting clear objectives, providing mentorship, and fostering technical and professional growth.
• Translate organizational priorities into actionable data initiatives aligned with field and customer service outcomes.
• Oversee the development and optimization of ETL pipelines and data solutions using tools such as Snowflake, Alteryx, and SQL-based platforms.
• Ensure high standards in data documentation, governance, and quality assurance across key business processes.
• Partner cross-functionally with operational leaders and stakeholders to define reporting requirements, KPIs, and dashboards that support business strategy.
• Own the end-to-end delivery of analytics projects - from scoping and planning to execution, stakeholder communication, and post-implementation review.
• Serve as a strategic liaison between technical data teams and business units, translating needs into scalable solutions.
• Guide the implementation of data visualization solutions using Power BI, Tableau, or similar tools to drive self-service insights and transparency.
• Present key findings, trends, and recommendations to senior leadership
• Project manage and provide support for initiatives within the Field Operations sphere

• Bachelor's degree in Business Analytics, Computer Science, Data Science, or related field; Master's degree preferred.
• 5+ years of experience in data analytics, with at least 2 years in a leadership or managerial role.
• Strong proficiency in data management, including SQL/Python, data modeling, warehousing, and visualization.
• Proven track record delivering complex data projects that impact operational performance and customer experience.
• Experience with data reporting and dashboard tools such as Power BI, Tableau, or equivalent.
• Demonstrated ability to influence cross-functional stakeholders through data-driven insights and project manage various operational initiatives
• Excellent organizational, communication, and interpersonal skills.
• Ability to balance strategic thinking with day-to-day execution in a fast-paced, evolving environment.

Leadership Competencies

• Empowers and develops talent with a growth mindset and clear feedback loops
• Drives results with discipline, ownership, and accountability
• Thinks strategically while maintaining strong attention to data detail
• Navigates ambiguity with curiosity, confidence, and adaptability
• Champions collaboration and aligns teams around shared outcomes
• Communicates complex topics with clarity and impact at all levels

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $79,797 - $120,835

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.