Pediatric Mental Health Support Supervisor, TCHATT

The Texas Child Health Access Through Telemedicine (TCHATT) Pediatric Mental Health Support Supervisor will work as part of an interdisciplinary, team-based program that cares for patients enrolled in the TCHATT program at Dell Medical School. TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services. This position will work to administer the TCHATT program, ensuring alignment with legislative, institutional, and program goals.

The Pediatric Mental Health Support Supervisor will supervise a team of mental health care coordinators and clinical operations support staff working on the Texas Child Health Access Through Telemedicine (TCHATT) program. The purpose of this position is to supervise and support the team that helps children and families navigate through the TCHATT program from referral to discharge. The candidate will work within a team of internal and external stakeholders to coordinate core functions of the program, assist in connecting to providers in the community for long-term care if needed, and should possess the ability to manage competing priorities in a fast-paced environment and to work independently and in collaboration with others. This position has an end date of 8/31/2026, but may be renewable based upon availability of funding, work performance, and progress toward goals.

• Recruits, hires, trains, supervises, and evaluates a team of care coordinators and clinical operations support staff. Develops and implements standards and procedures for referral, enrollment, scheduling, and connecting students and families with community resources for long term care. Meets with team members regularly to provide supervision and support. Maintains frequent collaboration with TCHATT colleagues and schools to minimize obstacles and increase patient and provider satisfaction. Maintains confidentiality of information in all aspects of care, identifies and escalates risks, and ensures alignment with all program objectives.

• Responsible for advanced program administration and coordination clinical support staff. Responsible for all phases of care coordination activities, including development, implementation, and assessment of the clinical program. Oversees a team of care coordinators and clinical operations staff who will collaborate with pediatric psychiatrists, psychologists, other licensed professional counselors, and administrative staff to assist families and patients to navigate through the TCHATT program and assist in connecting to providers in the community.

• Assists with development and monitoring of policies, procedures, workflows, dashboards, training manuals, templates, and other assets to ensure operational efficiency and effectiveness. Recommends new policies and procedures for improvement of program activities. Responsible for advanced program administration and coordination of medical records management and patient and clinician scheduling. Coordinates staff training and development. Oversees internal and external communication related to patient's clinical services, discharge plan and school collaboration among team members, patients and guardians and school staff.

• Completes documentation in the clinical record related to interaction with individuals-served, families and other service providers in an accurate and timely manner, and in accordance with professional ethics and with both federal and state regulations.

• Performs routine audits of program communications, documentation, policies, procedures and patient files to ensure staff compliance with program and department policies and procedures. Documents and reports violations and takes corrective action as applicable through appropriate channels. Recommends technical, administrative, or other solutions to minimize risk of violations.

• Additionally, performs other duties and special projects, as assigned.

• Bachelor's degree in social work, psychology, or related field and five (5) years of professional experience working in a health care or educational (preferably K-12) setting.

• Excellent oral and written communications skills.

• Experience working in a multidisciplinary setting.

• Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, Calendly.

• Relevant education and experience may be substituted as appropriate

• Master's degree in social work, psychology, or related field and more than three years of professional experience working in a health care or educational (preferably k-12) setting.

• Knowledge of managed care, medical terminology, patient referral process, claims, and CPT coding.

• Experience working with pediatric behavioral and mental health patient populations. Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.

• Experience developing, refining, and evaluating patient care plans or student education plans, and developing and delivering status reports.

• Ability to prioritize, plan, and handle multiple tasks/demands simultaneously.

• Bilingual (English/Spanish) language proficiency.

$58,000 + depending on qualifications

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Occasional weekend, overtime and evening work to meet deadlines

• Occasional interstate, intrastate and international travel

• Flexible work arrangements available with supervisor approval; occasional on-site work may be required. Remote work requires reliable internet and a private, distraction-free workspace. Position funding is expected to continue.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.