New

Renewals Sales Specialist

Adobe Inc.
United States, Utah, Lehi
3900 N Adobe Way (Show on map)
Aug 05, 2025
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Renewals Sales Specialist is responsible for renewing, up-selling, and closing license contracts for assigned accounts. Handle the entire renewals process for accounts, understand customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast renewal opportunities, track purchase orders, and close renewals on time.Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals. The Renewals Sales Specialist requires combining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. You will work closely with relevant internal departments including Account Executives and Directors, Product Specialists, Support Teams, Consultants, Contracting, Finance, and Legal to build awareness and influence for timely and successful renewals and expansion. In addition, you will engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals. What You'll Do Manage a pipeline of customer contracts coming up for renewals Build relationships with customers to assist in the contract and renewal process Develop deep expertise and understanding of Adobe's Digital Experience subscription to drive positive renewals Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate proposals for renewals When retention risks are detected, collaborate with Sales, Support team, and management to propose recovery plans What you need to succeed Minimum of 3 years experience working in sales or working in related positions involved in the sales process Excellent interpersonal skills and the ability to handle professional interactions Ability to respond quickly to multiple ad hoc requests while meeting customer expectations Strong written and verbal communication skills; specific experience with remote teams Data driven, results driven, and strong presenting skills Ability to work under strict procedures, timelines and compliance Disciplined at prioritizing, organizing, and executing Good team player to collaborate with other specialization roles Strong problem-solving skills with high attention to detail Preferred Qualifications Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required Excellent executive-level communication skills (oral, written, presentation) with the ability to explain contractual concepts Understanding of Adobe Experience Cloud technologies Ability to use financial/quantitative data in decision making and recommendations Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $75,000 -- $138,400 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice Sep 30 2025 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.