Business Support Manager - Credit Card Programs

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE

As the Business Support Manager - Credit Card Programs, you'll be instrumental in driving the operational success of BECU's credit card initiatives. Your strategic thinking, organizational expertise, and ability to foster cross-functional collaboration will directly influence how we deliver value to our members. You'll lead programs with autonomy, support senior leadership, and implement solutions that elevate efficiency, compliance, and member satisfaction.

If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO

• Lead Program Management: Manage moderately complex programs that have broad business impact, using your discretion and strategic insight.
• Create Executive Communications: Develop and deliver high-impact presentations for internal and external audiences, including town halls and board meetings.
• Support Vendor Strategy: Assist in building vendor strategies, including risk assessments, contracting, invoice reviews, and performance tracking.
• Develop Metrics: Create and maintain performance indicators and reporting processes to support business decisions.
• Ensure Compliance: Oversee compliance and audit reporting, ensuring timely and accurate deliverables.
• Coordinate Planning: Partner with leadership to manage departmental budgeting and annual planning processes.
• Drive Process Improvement: Identify and implement process improvements that enhance service quality and strategic planning.
• Consult with Leadership: Collaborate with senior management to evaluate and improve current business methods.
• Act as Liaison: Serve as a key point of contact between departments, external partners, and stakeholders.
• Contribute Broadly: Take on additional responsibilities as needed to support the department's success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN

• Strategic Influence: A leadership role with autonomy and visibility across the organization.
• Program Impact: Opportunities to shape credit card program operations and enhance member experience.
• Collaborative Culture: A workplace that values innovation, inclusion, and continuous improvement.
• Growth & Development: Support for your professional development and career advancement within a purpose-driven organization.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor's degree with emphasis in business, communication or related field, or equivalent experience required.
• Typically requires 5 years of experience developing or executing business strategy or business plans.
• Typically requires 2 years of experience leading or advising small size teams.
• Typically requires 2 years of experience creating executive level communications.

Desired Qualifications:

• Advanced degree preferred.
• Experience executing business strategy in an IT, project management, business support, or closely related environment.
• Previous leadership or supervisory experience.
• Knowledge of Payment Card Industry (PCI), Data Security Standard (DSS), and experience implementing a PCI program.
• Knowledge of BECU member-facing systems and processes (e.g., QuickAssist, Pega Gateway, InfoPoint, etc.)
• Knowledge of credit union policies, programs, procedures, and financial/accounting practices.
• Experience with process improvement and facilitation.
• Excellent communication, leadership, negotiation, and project management skills.
• Excellent planning skills in both tactical and strategic planning.
• Proficient PC skills.
• Ability to plan, organize, schedule, and implement multiple technical and business-related projects.
• Excellent verbal and written communication skills.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.