Senior Vice President, Customer Experience

Ipsos is a global leader in designing, measuring and delivering value from Customer Experience programs. We help organizations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to deliver a 'Return on Customer Experience Investment (ROCXI)'. Our expert CX teams help organisations at all stages of CX measurement and management:

• Helping them engage around a common CX vision - from C-suite to frontline
• Listening to the 'Voice of Customers' - across all touchpoints and channels. Creating a single source of customer truth
• Activating what needs to be done to ensure CX delivers on the Brand Promise
• Embedding the structure and culture to drive continuous CX improvement and customer centricity

Our CX technology partner related engagements continue to grow at pace all over the Ipsos with growth evident on all continents. We are looking for a dynamic and ambitious individual, either at or ready to progress to a Vice President level, to create, manage and roll out a formal Ipsos Partner Plan, which will include building on existing partnerships with leading SaaS partners

The Partner Leader, based in the United States, will be responsible for the strategy, go-to-market tactics, and engagement model for a key SaaS partner. The successful candidate will blend previous experiences with alliance partnerships to plan, communicate, execute - and repeat; success is measured in leads, revenue, engaged customers, effective training, and governance.

This role reports to the Head of Customer Experience.

ESSENTIAL DUTIES/RESPONSIBILITIES

Strategic

• Establish formalized relationship mapping strategy
• Develop and manage partner-specific business plans
• Establish joint partner objectives and KPI's to track progress against joint relationship goals (documented and agreed upon with partner)
• Maintain consolidated view of partner-specific sales pipeline
• Jointly develop commercial activation plans
• Collaborate with partner to develop product innovations that will leverage their technology in ways that will improve our joint go-to-market ability

Relationship Management

• Relationship lead for Ipsos' most strategic alliance
• Establish an effective working partnership with partner, ensuring that Ipsos' strategy and aspirations are fully understood at all times
• Build strong relationships with key members within partner organization
• Develop executive sponsor linkage with Ipsos and partner executive relationship sponsors

Business Development

• Support Ipsos teams and partner teams in joint sales engagement
• Help partner build a go-to-market execution plan in collaboration with the local Ipsos market leader
• Be a thought leader in internal/external presentations and prospect engagements
• Identify opportunities for Ipsos and partners to jointly go to market on specific global accounts

Activation within Ipsos

• Be the central point of contact for all partner related opportunities, challenges and activity across CX at Ipsos
• Establish an effective working partnership with CX leadership team; understand how alliance partnerships fit into their strategies and how you can support achieving growth objectives
• Manage the end-to-end operational processes tied to partner relationship management, including but not limited to MSAs, SOW standards, reseller agreements, and internal PMO processes
• Support marketing activities and major partner activations at a local market level

QUALIFICATIONS AND REQUIREMENTS

• 5+ years' driving and managing partnerships with SaaS companies
• 8+years' sales experience in Customer Experience or Digital Experience
• Experienced partner leader with proven ability to initiate and develop complex partnerships that deliver results
• Proven commercial success in at least one previous role
• Relevant experience working with SaaS partners, specifically on understanding and driving go-to-market strategies
• Appropriate level of technology knowledge in order to engage and have credibility with SaaS companies
• Excellent written and verbal communication skills, and competency in communicating at an executive level
• Proven history of negotiating partnership pricing and contracts
• Willingness to travel as needed

CORE COMPETENCIES

Determined, accountable and collaborative. In order to demonstrate these competencies, individuals should be able to make sound decisions, communicate effectively, possess commercial and financial acumen, demonstrate drive and initiative, build realistic plans, promote teamwork, influence others, drive results and build relationships.

• Possess a strong understanding of Customer Experience Management
• Effective relationship builder and communicator, a focus on resolution and the ability to initiate and develop partnerships that deliver results, balancing Ipsos' and the Partner's ambitions and objectives across countries
• Proactive approach with ability to lead multi-layered negotiations with resilience, and to lead complicated relationships reaching positive outcomes
• Strong commercial excellence approach, able to jointly target and deliver into new clients and markets.
• Track record of increasing up-sell, cross-sell and win-rate through a partner

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $160,000 to $190,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:

Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.