Service Coordinator

Description

• Will provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
• Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
• Maintain accurate database of all service related files and logs for document control and refrigeration management.
• Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
• Maintain customer equipment database and contract renewals.
• Follow-up with service technicians to make sure their work orders are opened and closed properly.
• Research information requests.
• Schedule or coordinate meetings or appointments.
• Communicate with Service technicians and provide them with paperwork required in the field.
• Fill requests from Service Technicians for forms and needed supplies.
• Make copies and prints or send out to be processed as needed.
• Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
• Assist on close out paperwork for projects.
• Work independently and within a team on special, nonrecurring and ongoing service projects.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Minimum of 3 years recent facilities services administrative experience, preferably in the Construction industry. Commercial Roofing strongly preferred.
• MS Office (Word, Excel & Outlook) skills required. Construction Project Management software experience a plus
• Must possess excellent communication skills, customer service skills to serve both internal and external customers.
• Strong organizational skills, excellent time management, and the ability to multi-task in a fast-paced high volume environment.
• Ability to maintain flexible and positive attitude towards assignments.
• Possess a track record of initiative and establishing priorities, and ownership of work is essential.
• Effective problem-solving ability to research and resolve issues.
• Attention to detail and commitment.
• Support a team environment to maximize morale and productivity.
• Bilingual English/Spanish a plus