Senior Manager MC

Job Summary:

The Management Consulting (MC) Senior Manager works under the authority of the MC National Practice Leader and Business Performance Improvement Managing Director and is responsible for managing and delivering high value services to multiple clients in multiple industries initially in the areas of Back-office/Finance Performance Improvement and CFO Agenda, Business Process Best Practices and Performance Benchmarking.

The MC Senior Manager is responsible for executing client engagements and developing high quality client deliverables. This role is also responsible for managing a team of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery, including managing engagement economics, accurate status reporting and quality control. The MC Senior Manager ensures exceptional client service, high-quality engagement deliverables and manages client expectations. This role is responsible for developing new business with existing clients, and supporting prospect development efforts, as well as participating in all aspects of practice development, capability development and administration, including training, recruiting, client contract administration, billings and collections.

This role works a sporadic and fluctuating schedule.

Job Duties:

Delivery Excellence:

• Provides clients with leading practices and state of the industry solutions around back office performance
• Tailors leading practice solutions to client needs, focusing on maximizing business value and/or economic return
• Brings the appropriate skills set to each client engagement necessary to maximize value contribution
• Oversees and drives value-based diagnostic and analysis of performance improvement opportunities
• Acts as primary contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Provides exceptional client service, and develops advanced level deliverables and/or solutions to client issues
• Establishes engagement budget, underlying pricing changes and tailors project scope to priorities, as needed
• Develops project plans by working with client teams (work streams) to identify key tasks and deliverables
• Administers and manages project plans and reports project status (internally and externally)
• Prepares periodic and timely billings, and manages adjustments to engagement realization, as needed.
• Manages engagement and underlying economics to ensure engagement metrics are achieved
• Identifies, grows and maintains strategic relationships with client personnel, including members of client management
• Prepares and delivers formal and informal presentations for client meetings
• Designs, prepares and distributes change management strategies, deliverable and communications
• Works closely with the engagement Partner or Managing Director to ensure effective communication of control gaps and suggested improvements to processes, controls and overall risk management to client management
• Ensures client service teams provide exceptional client service, and develops advanced level deliverables and/or solutions to client issues and opportunities
• Develops client deliverables in a way to further enhance future delivery capability and thought capital
• Ability to travel 40-60% with the possibility of more, as needed

Business Development:

• Identifies new business opportunities with-in existing client to expand the MC practice, and communicates such opportunities to engagement leadership
• Participates in marketing and business development activities within practice
• Tailors practice methodology to adapt to client specific requirement in collaborative proposal process
• Drafts proposals, estimate efforts and finding/recommendation reports, supported by research, when needed

Supervisory Responsibilities:

• Supervises the workload of MC Managers as well as Senior Associates and Associates (when necessary) on assigned engagements and reviews work product
• Ensures MC Managers, Senior Associates and Associates are trained on all relevant software, practice tools and processes
• Evaluates the performance of MC Managers, Senior Associates and Associates, and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback, and completes performance evaluations for MC Senior Associates and Associates in accordance with Firm guidance
• Acts as mentor to MC Managers, Senior Associates and Associates, as appropriate
• Acts as a leader, and projects a professional, positive attitude toward client and firm personnel
  
  

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree in Finance, Accounting, Economics, Management Information Systems, or Industrial Engineering, required
• Master's in Business Administration, preferred

Experience:

• Ten (10) or more years of experience within an internal or external consulting capacity, with a consulting firm, public accounting firm or Fortune 1000 company, performing Management Consulting and Change Management, Finance Operations, Back-office Transformation, Manufacturing Operations Subject Matter Expert, required
• Five (5) or more years of supervisory experience and strong Project Management acumen, required
• One (1) year or more of Project Accounting experience, required
• Process excellence experience in at least one of the following cycles, required:
  
  
  
  • Payment Cycle - Procure to Pay
  • Revenue Cycle - Order to Cash
  • Reporting Cycle - Record to Report
  • Employment Cycle - Hire to Retire
  
  
• Big Four Advisory or similar experience, preferred
• Client Solution Development experience across multiple dimensions of the Operating Model - Strategy/People/Process/Technology, preferred
• Finance and/or Human Capital operations or shared service delivery and management experience, preferred
• Experience performing process, systems and application effectiveness reviews, preferred.
• Experience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases and identification and reporting of opportunities, preferred
• Experience with "lean" concepts and familiarity with "6 sigma" principles, preferred

License/Certifications:

• PMP and/or CPA, preferred

Software:

• Advanced proficiency in the use of Microsoft Excel, required
• Advanced proficiency in the use of Microsoft Office Suite, including Word, Power Point, preferred
• Advanced proficiency MS Visio for Process Analysis, preferred
• Knowledge of Smart Sheets management tools, preferred
• Knowledge of various common middle market ERP solutions, preferred

Other Knowledge, Skills & Abilities:

• Strong project management skills, and the ability to manage complex multi-disciplinary projects
• Solid understanding and capable of planning and coordinating all stages of advisory services methodology
• Familiarity and comfort with process documentation/mapping and procedure development
• Capable of defining and resolving complex business issues and driving proactive problem solving
• Build and maintain strong relationships with internal and client personnel
• Superior verbal and written communication skills, specifically business and report writing
• Ability to prepare for and run an executive working session and/or progress/status meeting
• Ability to adapt style and messaging to effectively communicate with professionals at all levels both within the client organization and the Firm
• Ability to collaborate with partners and managers within other service lines and industries, as well as Advisory leaders
• Ability to estimate effort and formulate fee estimates for project work plans
• Ability to develop and enact complex performance improvement roadmaps and resource plans
• Ability to break down complex issues and plan for the implementation of appropriate solutions
• Capable of working in a demanding, deadline driven environment with a focus on details and accuracy
• Solid grasp of general performance improvement methodology (leading practices)