Enterprise Success Representative

About DAT

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more atdat.com/company.

Application Deadline:9/1/2025

The Opportunity

DAT is looking for a Enterprise Success Representative to join our Broker Salesteam in Beaverton, OR.

The Enterprise Success Manager will be responsible for providing high levels of engagement with DAT's key accounts. The priority will be to provide both post-sales / post-renewal and ongoing customer support, driving engagement and value-focused training to ensure the customer is aware of and utilizing DAT products and services available to them. The ESM will provide consultative analysis of customer workflows, identifying how they currently utilize DAT products / services and how those services fit into the day to day operations of customer teams. Feedback from this analysis will be bi-directional; the ESM will alert the customer to gaps and business needs and how existing or additional DAT products and services may solve business problems. They will also provide customer feedback to DAT product teams, identifying where gaps exist in DAT user experiences and how products can be enhanced to maximize customer utility.

Success in this role will require strong relationship-building and interpersonal skills, the ability to remain organized across multiple engagements at the same time and a strong desire to see customers as partners and to enable their success. Success will be measured by how engagement has increased across the ESM's book of business, how overall customer spend has increased over time, and how successfully-relayed customer feedback has improved DAT products and services.

What You'll Do

• Provide post-sales / renewal and ongoing customer support
• Determine technical and business requirements from customers and provide technical solutions in a professional manner within agreed timeframes
• Support design workshops, assessments, and planning sessions
• Provide direction and roadmap guidance for use and implementation of DAT suite of SaaS solutions to drive productivity improvements, efficiencies, risk mitigation and cost savings
• Drive engagement and value-focused training to ensure our customers are aware of and fully utilizing DAT's suite of SaaS solutions
• Provide consultative analysis of customer workflows which will include how the customer utilizes DAT's suite of SaaS solutions
• Analyze how DAT's suite of SaaS solutions fit into the daily operations of customer teams / departments
• Alert the customer to gaps and business needs and how DAT's suite of SaaS solutions will solve their business problems
• Drive improvements to DAT products, solutions and processes by bringing back customer feedback about how to deliver greater value to our customers

The Skills and Experience You'll Bring

• A minimum of 5 years' experience in a customer-facing or support role
• Logistics industry experience is a must
• A minimum of 3 years' experience working as part of a team to formulate technical solutions to help customers meet business objectives
• Excellent verbal and written communication skills
• Strong consultative, analytical, and problem-solving skills
• Project management experience is a plus
• Self-motivating and self-supporting
• Motivated by the opportunity to work in a fast paced environment and earn commissions by growing existing business
• Knowledge and understanding of the truckload marketplace is a must for success in this role
• The ability to get the customer excited about DAT's suite of SaaS solutions
• A strong communicator and a great listener, enabling you to understand the customer's primary points of pain
• The ability to function as part of a larger deal team in service to the best experience possible for your customers
• System architecture skills, customer skills, and ability to work with a team involved in the production of a technical solution for a customer
• Ability to synthesize customers' needs and respond with practical and timely solutions
• Travel required; <15%
• College degree preferred

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $60,000 + commission and benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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