Desktop Support Analyst - Project Team

As a leading full systems integrator, NTS provides an extensive range of IT solutions including, network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement. This role is located at a client site in Richmond, VA.

Must be able to pass a criminal background check, have a valid driver's license, and reliable transportation.

Responsibilities:

• Respond to requests for technical assistance via phone or electronically (tickets).
  
• Educate end-users on how to resolve various hardware and software problems.
  
• Diagnose and resolve technical hardware and software issues.
  
• Track and route problems and requests and document resolutions.
  
• Stay current with system information, changes and updates.
  
• Setup new user hardware/ software.
  
• Maintain hardware and software inventory.
  
• Clone computer using imaging software; maintain clone images.
  
• Provide technical assistance for all printers and scanners.
  
• Provide technical assistance to users for network, VPN, web based portal and wireless issues.
  
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• At least 2 years' experience supporting Windows 10 & 11 desktop/laptop PCs
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Customer Service Experience a must!

Skills Preferred but not required:

Comptia A+, Security+ or Network+

Schedule: M-F, 8am - 5pm

Pay: $18.00 - $21.00/hr. depending on experience and certifications

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.