Description
The Region Service Manager will drive a safety first, high-performance culture, ensuring high employee and supplier satisfaction, excellent dealer and community relations, and strong department health. This role will oversee, direct, and manage regional branch service operations roles, maximizing the efficiency of our regional service operations. Incumbent will have primary responsibility for reducing recordable injuries and driving high employee engagement, profitable service sales revenue growth, and best-in-class customer loyalty within the service branch operations. In addition, incumbent is expected to regularly interface with and support the executive leadership team, manufacturing partners, suppliers, and other vendors to provide and maintain the highest level of partnership and image.
Essential Responsibilities & Expectations
- Work safely at all times and lead by example. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
- Travel and make regular visits to branch locations.
- Develop budgets and tactical business plans to accomplish goals for safety, profitable revenue growth, operational excellence, employee engagement, and customer loyalty, in applicable product support markets.
- Provide strategic direction to branch service operations' departments.
- Provide leadership and management for all direct reports, establishing efficient, consistent processes across the region leveraging "best practices".
- Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
- Ensure appropriate personnel are positioned correctly within the branches to provide professional, world-class coverage to our customers.
- Monitor workload and commitments to customers, including our internal rental customer, shifting resources as required to meet commitments, providing strong communication to ensure effective working relationships.
- Develop personal relationships with key customer managers.
- Participate in Caterpillar product support related business strategy and management events.
- Reports regularly to executive team on the needs and performance of the product support team.
Skills and Competencies:
- Strong business acumen to manage company product support profit/loss performance
- Strong communication and presentation skills
- Strong analytical and critical thinking skills
- Demonstrated ability to achieve results through leadership
- Experience presenting business plans and pertinent information to executive team
- Strong human relations skills and the ability to work with people from all backgrounds and cultures with appropriate influence to solve complex business issues
Education
Bachelors (preferred)
High School or Equivalent (required)
Experience
*Minimum of 10 years' experience in heavy equipment business
*Minimum of 5 years' experience in leadership role within product support related business
(required)
Written Communication (required)Verbal Communication (required)Strategic Thinking (required)Conflict Resolution (required)Problem Solving (required)Relationship Building (required)Results Oriented (required)Leadership (required)Presentation (required)Microsoft Office (required)Computer (required)Analytical (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Thompson Tractor Company, Inc.
Aug 01, 2025