IT and Audio/Video Technician - Clearance Required

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

Job Description:

We are seeking an IT and A/V Technician to provide information technology (IT) and media support to the NAVSEA Commander and other senior leaders, performing conference room setup, troubleshooting/ supporting IT issues both onsite and remotely, and addressing end-user incidents promptly. Creates and maintains knowledge management structure for digital artifacts in SharePoint for NAVSEA Commanders Action Group (CAG).

Responsibilities include:

• Manage Information Technology (IT) and Audio Visual (AV) systems in conference rooms by providing setup, maintenance, user support, and integration with IT systems to ensure effective and efficient meetings.
• Facilitates the customer's AV/VC needs both in-person and virtually.
• Conducts pre-meeting IT and media testing and setup.
• Oversees all aspects of Video Teleconferencing (VTC), Audio/Visual (AV) equipment and related voice/data communications setups for meetings and/or events and performs basic troubleshooting for meetings and conferences.
• Regularly check equipment or worn-out components to prevent issues and troubleshooting any technical problems that arise during meetings.
• Provides a proactive approach to learning, adapting to new IT systems and procedures, and stays current with IT and AV technology.
• Maintain broad knowledge of NAVSEA software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
• Coach end users on tools and equipment usage.
• Maintain CAG's knowledge management, best practices, and obstacles log to assist with information retention and tool updates.
• Assist in managing and reporting status and implementation of CAG projects to CAG Director and NAVSEA leadership.

Here's what you need:

• 5 or more years relevant or specialized experience in military program support.
• Exhibits an advanced level of professionalism and possess decorum when communicating to senior civilian and military leadership and navigating executive environments.
• Strong troubleshooting ability - independently isolates issues and determines root causes.
• Diplomatic, team-oriented outlook in conjunction with delivering outstanding customer service.
• Proficient in deploying and troubleshooting hardware and peripherals and willing to learn and adapt to new systems and procedures/stay current with AV technology
• Experienced in handling conference room setups, Microsoft Teams conferencing, telephony systems, and collaboration tools.
• Flexible with daily work hours to meet the Commander's needs.
• Judgment to escalate issues based on impact.
• Forward-thinking to support the tactical and strategic goals of the team and able to multi-task in a fast-paced environment, accepting emergent tasks with little to no supervision and/or direction.
• Attention to detail and works independently with sufficient knowledge.
• Strong experience with use of Microsoft Excel, Word, PowerPoint, and Teams.

Security Clearance:
Interim or Active Secret Clearance Required.

Education:
BS/BA Degree

Work Schedule:
Onsite

Compensation and Benefits:
The projected compensation range for this position is $60-70,000. There are numerous factors that can impact a final salary/hourly rate including, but not limited to, relevant work experience, skills and competencies that align to the role, work location, education/certifications, and a contract's Labor Categories.

Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.

What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement
Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity & expression, veteran status, marital status, or any other characteristic protected by applicable law.

If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.